Description: Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.

About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment. What will you do? Support international travellers by clarifying service and payment inquiries Communicate with customers and accommodation suppliers via email and phone Ensure high-quality customer service by identifying and understanding customer needs Mediate between parties and resolve issues with professionalism Follow set procedures and accurately log all interactions Work in a team-oriented environment to ensure service excellence Candidate profile Icelandic C2 level and advanced English proficiency Excellent written and verbal communication skills Strong PC skills (Office 365, CRM, internal platforms) Problem-solving mindset and solution-driven approach Motivated, goal-oriented, and customer-focused Adaptable to changing priorities and business processes Affinity with accommodation platforms Previous customer service experience is valued Employer offers 38.5h/week (Monday to Sunday), shift 09:00




- 20:00h Temporary contract that goes to a permanent one after 3 months Relocation support is offered Initial 3-week training with continued coaching “Feel Good” program: Spanish lessons, team activities, quizzes Private health insurance (upon permanent contract) Flexible remuneration options after probation 27 vacation days a year (well above average) A dynamic, multicultural, and international work environment Career development in a leading support department Nordic Jobs Worldwide Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.

Requirements:
- Icelandic C2 level and advanced English proficiency
- Excellent written and verbal communication skills
- Strong PC skills (Office 365, CRM, internal platforms)
- Problem-solving mindset and solution-driven approach
- Motivated, goal-oriented, and customer-focused
- Adaptable to changing priorities and business processes
- Affinity with accommodation platforms
- Previous customer service experience is valued Offer:
- 38.5h/week (Monday to Sunday), shift 09:00
- 20:00h
- Temporary contract that goes to a permanent one after 3 months
- Relocation support is offered
- Initial 3-week training with continued coaching
- “Feel Good” program: Spanish lessons, team activities, quizzes
- Private health insurance (upon permanent contract)
- Versátil remuneration options after probation
- 27 vacation days a year (well above average)
- A dynamic, multicultural, and international work environment
- Career development in a leading support department

📌 Icelandic-speaking Customer Service to Barcelona, Spain
🏢 Nordic Jobs Worldwide
📍 Barcelona