Straumann Group is a general leader in dental healthcare, combining innovation, experience, and a strong commitment to quality to make advanced dental solutions accessible worldwide. It brings together several well-known brands, including Straumann, Neodent, Anthogyr, Medentika, ClearCorrect, and Dental Wings. The company’s success is driven by its people and culture, which emphasize trust, collaboration, diversity, and innovation. The Customer Care Specialist plays a critical role in delivering high quality experience to ClearCorrect customers. As part of our Customer Care team, you will support dental professionals through expert guidance, technical assistance, and effective case management. To provide professional, accurate, and timely support to ClearCorrect customers, ensuring a seamless and positive customer journey. The role also contributes to building internal knowledge as a Subject Matter Expert, helping elevate team capabilities and strengthen our service standards. Customer Support & Technical Guidance. Provide technical and operational support for the ClearCorrect portal, applications, and digital workflows. Manage customer feedback, quality concerns, and service complaints in line with internal procedures.



Partner with Salesforce teams and other internal stakeholders to ensure consistent and coordinated customer support. Use systems such as Salesforce Service Cloud, ClearComm, CAMDB, and other CRM platforms to manage cases, document interactions, and track progress. Contribute to team objectives related to productivity, service quality, and customer satisfaction. Participate in knowledge sharing initiatives and support onboarding of new team members. Identify opportunities to improve customer experience, workflows, and internal processes. Strong customer centric approach with a focus on service excellence. Experience in customer service is an advantage. Microsoft Office User. Experience with CRM platforms (e.g., Salesforce, Zendesk) is a plus. Commitment to following internal processes, quality standards, and compliance guidelines. Fluent Dutch or French is a mandatory skills to be considered. Fluent English is essential for communication and documentation. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. #

📌 Customer Care Specialist WE (Madrid)
🏢 Straumann Group
📍 Madrid