OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society. Our goal at OneTrust is to bring the power of trust to companies all over the world. Using cutting-edgetechnologyand a real-world approach to ethics, compliance, privacy, security, ethics, ESG, and third-party risk, we’ve created a no-nonsense platform to help supercharge the global push for trust. We're looking for aSupport Analystto join the GCS (General Customer Support) team. In this role, you will provide ongoing technical support, troubleshooting and propose pragmatic solutions for OneTrust customers. Take support cases from the Level 2 or 3 support queue (as appropriate) and work with the customer to troubleshoot and resolve the issue. Actively and autonomously manage a varied workload of customer support cases, keeping customers regularly updated on progress. Continue to develop and maintain deep knowledge of specific areas of the OneTrust platform (and supporting technologies) by attending office hours, completing regular release training, etc. Contribute more broadly to the OneTrust support community, including creating knowledge articles and process improvements. Work independently to manage your time and commitments while meeting agreed performance. Focused on quality and attention to detail.



Highly developed written and verbal communication skills, with ability to effectively communicate complex information in accessible language via phone, video and e‑mail Ability to work with and troubleshoot complex, web‑based software suites Flexible attitude and willingness to work alternative shift patterns e.g. late shifts, weekends to support coverage, new releases Extra Awesome Basic Knowledge of relational databases such as MySQL We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. You have the right to have your personal data updated or removed. You can change your mind at any time and have your personal data removed from our database. The request should be made on the Data Subject Request Form . The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. net" email address. OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws. #

📌 Remote Support Technician (Madrid)
🏢 OneTrust
📍 Madrid