At Factorial we're looking for a new Account Manager for the French Market to help us boost the company to the next level. Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans. Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan. Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship. Promote and explain new products/services and functionalities to existing customers. You will work hand in hand with different teams
- especially with the sales, product, and development teams
- you will be their main contact person, so the feedback you can provide them will be super valuable. You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases. French expert speaker & professional in English Previous Customer oriented experience; other Sales, Customer Satisfaction,



and similar experiences are highly valued Strong organizational skills with extensive use of CRM tools and portfolio management. Decisive and fearless to pick up the phone and support our clients. Eager to take ownership of the company and share improvement points (we have a culture of change) Alan as private health insurance Save expenses with Cobee Breakfast in the office and organic fruit Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries. Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work. But as companies grow, work gets more disconnected. Generic AI can answer questions, but it doesn’t know your company. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports. Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action. We own it : We take responsibility for every project.

📌 Account Manager (España)
🏢 Factorial Hr
📍 España