JOB SUMMARY The IT Application Analyst position is responsible for supporting and optimizing regional business applications and related processes. The role requires a strong understanding of operational workflows and the ability to translate business requirements into effective IT solutions. Acting as a bridge between business stakeholders and IT teams, the analyst ensures applications meet business needs, drive efficiency, and support data-driven decision-making. Application Support and Maintenance Provide operational support for regional business applications, ensuring availability, stability, and performance. Coordinate with IT teams and vendors to resolve incidents and implement changes in line with established standards and SLAs. Business Process Analysis Analyze existing workflows, identify gaps, and propose improvements to enhance efficiency and user experience. Ensure alignment between user needs, technical capabilities, and global IT standards. Support IT development teams in implementing and testing agreed solutions. Data Management and Reporting Monitor and maintain data accuracy within regional applications. Develop reports, dashboards, and analytics to support informed business decision-making and ensure data integrity across systems. Testing and Quality Assurance Prepare and execute test plans, including user acceptance testing (UAT), to validate that implemented solutions meet defined requirements and quality expectations. User Training and Documentation Provide training and day-to-day support to end users to ensure effective system adoption and utilization. Project Participation and Coordination Support application-related projects by assisting with requirements gathering, testing, and implementation activities.



Collaborate with IT and business teams to ensure timely and successful delivery. Proactively identify opportunities to enhance application performance, usability, and process efficiency. Education
- Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. Certifications such as ITIL, Business Analysis (CBAP), or Project Management (PMP/Prince2) are advantageous. Work Experience
- Minimum 3–5 years of experience in IT application support, business analysis, or related roles. Experience in managing or supporting regional or local business applications. Proven ability to collaborate with cross-functional teams and translate business needs into IT solutions. Experience with data management, reporting tools, and process documentation. Exposure to project environments and familiarity with change management processes. Understanding of project management principles and practices, including planning, coordination, and delivery tracking. Familiarity with reporting tools, data analysis, and application support practices is desirable. Fluent in English (written and verbal); Takes ownership of assigned tasks and ensures timely, high-quality delivery. Identifies root causes and provides data-driven recommendations. Only applications submitted in English will be considered. gategroup is the general leader in airline catering, retail‑on‑board and hospitality products and services. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change
- and our people are our driving force.

📌 Regional IT Application Analyst (Madrid)
🏢 Gate Gourmet
📍 Madrid