The Company Cledara helps businesses take control of their software subscriptions by providing visibility of software spend, cutting excess costs, and streamlining administrative tasks. Our platform allows companies to focus on what matters most: growing their business. With over 1,000 customers globally, we are recognized as a leader in the SaaS management space. We are proud to announce that in February 2026, G2 named Cledara one of the Best UK Software Companies. This prestigious recognition follows our success in the G2 Winter 2025 Report, where we earned 16 badges for SaaS Spend and SaaS Operations Management. Our high ratings for usability and customer relationships underscore our commitment to a powerful yet user-friendly product. We are a product‑led company with a clear vision and backed by tier‑1 investors, including Notion Capital, Nauta Capital, Anthemis and CommerzVentures. We have a market‑leading product with a proven track record and a collaborative team with a high‑performance culture. You’ll oversee a portfolio of 200+ customers, primarily mid‑sized venture‑backed companies, dealing mostly with tech CFOs. We pride ourselves on building solid relationships with our customers, acting as consultants and showing our customers how to best use Cledara to save time, automate processes and get visibility and control over their software subscriptions. Because we value the energy of working together, we spend three days a week in the office,



and we are looking for someone who genuinely enjoys that face‑to‑face connection. Onboarding & Training: Support customers through their initial journey, setting them up for long‑term success on the platform. Customer Management: Lead Quarterly Business Reviews (QBRs) for strategic customers within your portfolio, demonstrating ROI and aligning on future objectives. Internal Advocacy: Collaborate closely with internal teams to advocate for customer needs and contribute to the continuous improvement of the overall customer experience. ~2+ years experience in Customer Success; experience in the tech space is a plus ~ Excellent English ~ Experience with Salesforce a nice to have ~ Prior exposure to finance‑facing customer work, such as supporting CFO stakeholders, discussing software spend, or working with finance workflows in a SaaS environment, is a plus Health and Wellness: Access to a Private Medical Insurance plan and a corporate ClassPass account. A £/€500 annual training budget to support your ongoing learning and development. A vibrant office space featuring outdoor terraces, showers, and secure bike storage. This role will involve a hybrid model, with 3 days per week in the office, to foster collaboration and team culture. Culture and Food: A €100 per month food allowance to support your team lunches and daily sustenance, regular company offsites, and complimentary fruit, snacks, and team lunches. #

📌 CSM Manager (Barcelona)
🏢 Cledara
📍 Barcelona