You will be part of the COO Investment Products Unit Expert , where we aim to develop and control processes of investment products in a simple and efficient manner , while we have a lot of fun Within this expert team you will be a Broker Process Specialist, so you develop and control processes of brokerage; You aim at improving the efficiency process performance and identify opportunities to better serve and delight customers in the brokerage end to end processes. Digital Strategy : As expert in digital experience, be proactive in the identification of new capabilities in our digital platform to engage our customers and increase efficiency of our processes bringing the best experience in the moments of truth. Data fluency : Comprehend, define, select, and analyze data to gain insights that enhance the decision-making process . Responsible to obtain operational data, measurement relevant KPIs, analysis of evolutions, trends and volumes seeking improvements that increase customer satisfaction and cost efficiency before and after any implementation. Agile Delivery : Ability to take on the responsibility, steer strategy and realizations based on facts and data. Proven program management, planning & organizational skills. Excellent oral and written English skills. Advanced office, mainly with knowledge in Excel and Power Point; ~ Strong command of written and spoken English. ~ Keeping both our customers and our colleagues’ needs in mind, you determine together which days you work at home and which you come to ING MAD to offer your best self.
Health insurance. In addition, you will enjoy our flexible remuneration model, through a more tax-advantaged way, you will be able to access other services such as nursery, transport card, training aids… We have 6 routes (North, Central, South, A5, A42 and A6)



to get you to our ING office in Madrid comfortably. Banking benefits. Special mortgage conditions after 6 months working at the bank. More vitality and more belonging 360º care of the employee (physical, mental, social connection & purpose). Employee Networks: Rainbow Lions (LGBTQI+), Leonas & RIÑG. International Remote work program. A fully online bank where technology, innovation, simplicity and transparency are the main ingredients, and the first one to work with agile methodologies . And although we are based in Spain, we are lucky to work in an international bank with presence in more than 40 countries. We are proud to have a diverse team, and we are committed to continue developing a culture of Diversity, Inclusion and Belonging to foster a culture of collaboration and innovation that represents all collectives in the society. And even though we look orange on the outside, we are green on the inside . Our ambition in Sustainability is Empowering (y)our Sustainability journey . Job Application Safety Reminder We’re seeing an increase in fraudulent job offers. Legitimate communication will always come from @ing.
No payments or banking details will ever be requested: Buscamos a una persona con talento y entusiasmo para unirse a nuestro equipo de Inversiones del Products Tribe (dominio COO). Formarás parte del equipo experto de la COO Investment Products Unit,



donde nuestro objetivo es desarrollar y controlar los procesos de los productos de inversión de manera sencilla y optimizado, mientras nos divertimos mucho Dentro de este equipo experto serás Broker Process Specialist , por lo que desarrollarás y controlarás los procesos de brokerage, con foco en el Customer Journey E2E , desde la fase de adquisición y onboarding de una persona cliente de brokerage y continuando en la experiencia de cliente con el objetivo de gestionar las operaciones del día a día, los procesos y la entrega para nuestra clientela retail. 1) gestión del negocio actual desde una perspectiva end-to-end , cubriendo todos los diferentes ángulos del broker: sistemas IT, rango de funcionalidades para las transacciones diarias de las personas clientas, medición de KPIs relevantes, seguimiento de procesos y manteniendo una conexión activa con los equipos de negocio y de cliente para impulsar el negocio de brokerage. (2) pensamiento a largo plazo y más allá : definición de la estrategia para transformar los procesos de productos de inversión mediante la integración de nuevas tecnologías en el trabajo diario, como herramientas de IA, para mejorar la eficiencia y la escalabilidad, con especial foco en la incorporación de nuevas tendencias y funcionalidades que sigan haciendo que nuestra propuesta sea diferencial en el mercado. Todo ello con la máxima protección a la persona cliente y con el objetivo de ser best in class dentro del exigente marco regulatorio (CNMV, entre otros). Reportarás a la persona responsable del área de COO Investment Products. Como Broker Process Specialist del equipo experto de Investment Products serás responsable de: Proporcionar la mejor ex

📌 Broker Process Specialist (Madrid)
🏢 ING Hubs Romania
📍 Madrid