Customer Experience RepresentativeBarcelona Realia, SpainApply NowFind out how well you match with this jobJob ID82216Job title: Customer Experience RepresentativeLocation: Barcelona, SpainIntroductionWe are looking for a customer-focused and proactive professional who is passionate about delivering exceptional service and building strong relationships. In this role, you will represent dsm-firmenich to some of our key clients, playing a critical role in shaping the customer experience and contributing to the success of strategic partnerships that have a significant impact on our business.
As a Customer Experience Representative, you will be the primary point of contact for supply chain support within our EUR Taste division, ensuring seamless service delivery and consistently meeting customer expectations. You will collaborate closely with Account Managers, Planning, Logistics, and other cross-functional teams, giving you broad exposure across the organization and the opportunity to influence outcomes that matter to both our customers and our business.Your

key responsibilities
* Oversee customer orders, including order entry, order status updates, document creation, order release, shipment tracking, and document management.
* Use root-cause analysis to identify key drivers of order failures and support continuous improvement initiatives.
* Prepare and maintain reports that track and analyse key performance indicators. Support the preparation and review of scorecards and participate in customer meetings.
* Develop and present improvement recommendations to the Customer Experience Manager.

We offer
* Unique career paths across health, nutrition and beauty




- explore what drives you and get the support to make it happen.
* A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
* A community where your voice matters – it is essential to serve our customers well.You bring* Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
* 2–3 years of experience in Customer Service, Order Management, Supply Chain, or a related customer-facing operational role.
* Experience working with SAP SD and Microsoft Office applications (particularly Excel and PowerPoint) is required. Knowledge of CRM systems, export documentation, and Incoterms is highly valued.
* Strong communication and problem-solving skills, with the ability to build effective relationships and collaborate across functions and geographies within a general organization.
* Ability to analyse customer data and KPIs, identify opportunities for process improvement, and take initiative to drive positive change.
* Fluent in English and Spanish; Italian is considered a strong advantage.Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. Please apply on-line by uploading your resume in English via our career portal. Due to data privacy reasons, we do not handle any applications sent by email. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.**

📌 Customer Experience Representative Barcelona Realia, Spain Supply Chain Management Posted 13 ho[...]
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