# Customer Success Manager. Enterprise18 strategic accounts $75K ARR. Quarterly business reviews, executive sponsorship, expansion targets.
Remote (AMER)Full-time$49K + bonusApply for this role Ask first##
About the role
You own the post-sale lifecycle for our biggest accounts. 18-account book averaging $170K ARR. The bar is quarterly QBRs run from real data (not slides), 12-week onboarding plans, and a net retention target of 118%.##
What you'll do
* Own renewal + expansion across 18 strategic accounts
* Lead quarterly business reviews, every QBR includes a live A/B-test result and one new capability
* Partner with the SE on every renewal-blocking technical issue
* Identify expansion: signage, agentic shopping, rights API across the book##
What you'll need
* 5+ years CS at a SaaS company selling into ecommerce, martech, or retail tech
* Track record carrying a $2M ARR book at 110%+ NRR
* Comfortable with C-suite + VP-level executives
* Will-tear-up-the-slide-deck-and-show-the-dashboard energy### Interview process1. 130-min intro with a hiring manager (this week)2. 260-min role-deep-dive with two team members3. 3Take-home or working session, paid if 2 hours4. 460-min founders chat5. 5Offer in 14 days or less from the intro callRohin reads every application. Replies in #J-18808-Ljbffr