REPORTING TO: Director, Service Delivery

OFFICE LOCATION: Madrid, Spain

ROLE TYPE: Hybrid, Full-time

IPC is a global fintech company that puts people at the center of innovation. With a strong global footprint, we empower financial institutions and capital markets with advanced cloud-based trading communications and managed connectivity solutions.

Through our portfolio of communications and connectivity solutions, we focus on solving business challenges and adapting to regulatory changes in the fast-paced general financial markets. This enables our clients to maintain consistent market access, a strong competitive advantage, and enhanced operational efficiency.

Join a team that is dedicated to delivering groundbreaking products and making a significant impact on our clients' success.

Role Overview:

Working as part of the Global Service Delivery Specialist team to support delivery of networking projects. Coordinating service delivery tasks across IPC customers, IPC internal teams and external suppliers. Reporting on the status of tasks and managing the interdependencies between them to deliver first class customer service.

- Supporting both internal and external projects
- Managing and overseeing service delivery tasks from order receipt to customer handover and bill release: New services / Changes to existing services / Cease of services
- Collaborating with internal teams, vendors and customers to gather the information required for order delivery
- Coordinating task and deliverables to ensure smooth service delivery execution
- Maintaining accurate data in delivery systems:



Generating tasks in workflow systems / Maintaining service data in service database / Working with customer billing and vendor cost information: creating bill items, maintaining bill forecast date, releasing billing to customers and supporting internal teams and customer with answering billing queries
- Placing and managing orders with vendors to IPC
- Adding and removing TDM services on the IPC network
- Preparing internal and external reporting

Essential Skills and Experience to be Successful in this Role:

- Minimum 5 years’ experience in IP/Telecommunication Service Provider Delivery of Network Solutions
- Bachelor's degree in business administration, economics, or a related field. Non engineering certification (not technical profiles), but candidates should have a fundamental understanding of the technical aspects and their implications
- Practical working knowledge of ordering ethernet and extranet circuits
- Ordering and Co-ordination of internal/external services requirements
- Knowledge of delivering voice solutions
- Internal/External resource co-ordination of Voice/Data solutions in the Telecommunication industry
- Excellent verbal and written communication skills
- Experience of coordinating project deliverables within multiple task owners across a number of teams




- Ability to prioritise along critical path to meet project milestones and deliverable dates
- Problem solving skills and the ability to coordinate mini projects effectively

Desired Skills and Experience:

- Project management certifications PMP and Prince will be a plus.
- Experience of service delivery within Financial Markets and/or Telecoms & Networking Solutions a definite advantage.
- Familiarity with Oracle Metasolv system (although training will be provided)

What’s in It for You?

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we’re pleased to offer benefits including:

- Benefits Package:
- Private Enhanced Health Insurance
- Pluxee Restaurant Pass
- Pluxee Transport Pass (only for Hybrid positions)
- Additional Benefits:
- Access to Flexible Retribution Scheme
- Additional Time off for Charity Work and Volunteering
- Tuition Reimbursement Program
- Certification Bonus Program
- Access to “IPC University” (our Internal E-Learning Platform)
- Access to LinkedIn Learning
- Access to Babbel+ Platform and Local Language Training Program
- Wellness Program (including access to Modern Health Platform)
- Employee Referral Scheme

Further information about your benefits will be provided during your onboarding process.

Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employe

📌 Service Delivery Specialist (Madrid)
🏢 IPC Systems
📍 Madrid