Our partner is looking for a DevOps Customer Support Engineer based in Spain. As a DevOps Customer Support Engineer, you will help customers troubleshoot complex infrastructure and platform challenges in a fully remote, international environment. You will work at the intersection of cloud infrastructure, Infrastructure as Code (IaC), and customer support, helping engineering teams maintain reliable and secure workflows. You will support both SaaS and self-hosted deployments while guiding customers through configuration, policy, networking, and deployment challenges. Beyond resolving individual cases, you will contribute to improving documentation, product usability, and the overall customer experience. Provide technical support across multiple channels, including shared Slack channels, email, ticketing systems, and live calls or screen‑sharing sessions for complex or urgent issues. Investigate and reproduce customer‑reported problems by analyzing logs, application performance monitoring (APM) traces, and infrastructure run histories to identify root causes. Troubleshoot both SaaS and self‑hosted environments, including private workers, Rego policies, autoscaling, networking, and TLS or certificate‑related issues. Diagnose Infrastructure as Code behaviour at the implementation level, including Terraform, OpenTofu, and Terragrunt execution, provider resolution and caching, outputs, and run‑state propagation. Analyze Open Policy Agent (OPA) and Rego policies to explain policy‑driven platform behaviour and help customers resolve configuration issues. Build strong customer relationships through clear communication, targeted questions, practical technical guidance, and consistent follow‑up to ensure issues are fully resolved.



Collaborate with Product and Engineering teams to escalate complex issues using reproducible test cases, relevant traces, and clear comparisons between expected and vigente behaviour. Manage multiple technically complex support cases simultaneously while meeting agreed response times and prioritizing urgent customer needs. Participate in on‑call rotations to provide after‑hours customer support when required. 2–4 years of experience working with DevOps technologies, including Infrastructure as Code, CI/CD pipelines, Docker, or related tools. ~2–4 years of hands‑on experience with at least one major cloud provider, such as AWS, Google Cloud Platform (GCP), or Microsoft Azure. ~ Practical experience working in Linux environments and troubleshooting infrastructure‑related issues. ~ Excellent written and verbal communication skills, particularly in English, with the ability to communicate technical concepts clearly and professionally. ~ A collaborative mindset, a sense of ownership, and a proactive approach to resolving issues and improving the customer experience. ~ Previous experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or in a similar technical support role is an advantage. ~ Relevant certifications in DevOps, Infrastructure as Code, cloud platforms, or related technologies are considered a plus. Fully remote work environment: Work remotely within the designated European hiring region, with the opportunity to collaborate with an international team. Flexible working environment: Benefit from a remote‑first culture designed to support work‑life balance. Develop your expertise in DevOps, cloud infrastructure, Infrastructure as Code, and infrastructure automation.

📌 DevOps Customer Support Engineer (España)
🏢 Jobgether
📍 España