GENERAL MANAGER Grow your career with us At Couples Resorts,

we offer
the most inclusive vacation experience, supported by a high level of repeat guests. We keep our guests at the heart of our decisions and actions, and work hard to preserve an environment of trust, respect, and superior service. If you share these values and bring the experience, competencies, and qualifications outlined below, we invite you to apply for the position of General Manager. Job Summary The General Manager provides strategic and operational leadership for a Couples Resorts property, overseeing all aspects of hotel operations. Reporting to the Director of Operations, the General Manager leads the team in delivering exceptional guest experience, maintaining brand and quality standards, and achieving financial and operational goals. Develop and manage annual budgets, monitor financial performance, and implement plans to improve results. Maximize revenue through effective pricing, inventory management, and local promotion initiatives. Lead the delivery of personalized guest service, oversee complaint resolution and service recovery, and act on guest feedback. Maintain high guest satisfaction, encourage guest loyalty, and support positive online reviews. provide regular coaching, feedback, and performance evaluations. Foster employee engagement and a positive work environment, and ensure compliance with labour laws and company policies. Lead regular team briefings to communicate priorities, performance,



guest feedback, and opportunities for cross-department collaboration. Ensure management teams follow company leadership guidelines and protocols. Maintain brand standards through regular inspections, audits, and quality-improvement initiatives. Ensure compliance with health, safety, and environmental requirements; maintain emergency response procedures and regular staff safety training. Promote employee wellness and implement sustainable practices that reduce energy use and waste. Stay informed about hospitality trends and encourage ideas that enhance guest experiences, services, and amenities. Bachelor’s degree in Hospitality Management or a related field. ~7–10 years of experience in luxury all-inclusive hotel management, including at least 5 years in a senior leadership role. ~ Demonstrated success in financial management, revenue optimization, and operational leadership. ~ Strong leadership, team-building, strategic-planning, and data-driven decision-making abilities. ~ Proficiency in hotel management software and systems. ~ Knowledge of hospitality trends, service standards, and industry best practices. ~ Ability to work flexible hours, including weekends and holidays, and to work effectively in a dynamic environment. ~ The Ideal Candidate The idóneo candidate has a positive work ethic and attitude, a strong service orientation, and the ability to relate well to people at all levels.

📌 General Manager (España)
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