At RavenPack, we are at the forefront of developing the next generation of generative AI tools for the finance industry and beyond. With 20 years of experience as a leading big data analytics provider for financial services, we empower our clients—including some of the world's most successful hedge funds, banks, and asset managers—to enhance returns, reduce risk, and increase efficiency by integrating public information into their models and workflows. RavenPack has been recognized as the Best Alternative Data Provider by WatersTechnology and has been included in this year’s Top 100 Next Unicorns by Viva Technology. RavenPack has launched Bigdata, our Gen-AI platform tailored for finance, which is already being recognized as the #1 platform for powering financial AI agents.

About the Role
As a Junior IT Operations Technician within the IT Support team, your primary goal will be to provide support across various departments while learning and growing alongside experienced team members. This role is a fantastic opportunity to build your IT career in a supportive environment, balancing hands‑on support tasks with learning opportunities in processes that are AI assisted, on-premises infrastructure, and company services. You will work closely with and receive mentorship from key teams including IT Support, CyberSecurity, Compliance, Business Operations, and Office Management. Your Ramp-Up Journey In your first month, you will get onboarded and become familiar with our existing IT infrastructure and processes, supported every step of the way by your mentor and team.



You will start engaging with various teams to understand their IT needs and begin assisting with routine support issues as they arise. After six months, you will have gained hands‑on experience supporting internal IT projects, operational tasks and handling L1/L2 technical support with increasing confidence. Provide L1 technical support for hardware, software, accounts, connectivity, and workplace technology. Record, prioritize, update, and resolve requests using the company’s IT service management platform. Prepare, configure, maintain, and troubleshoot Windows, macOS, and Linux devices. Support software deployment, operating‑system updates, patching, and endpoint‑management activities. Assist with the implementation of new technologies and internal IT projects. Follow established security procedures and help maintain ISO27001 and SOC2 controls. Demonstrable experience with operating systems maintenance (Windows, Linux, and MacOS) including patch management and technical troubleshooting Up to two years of experience in IT support, including internships, vocational training, or equivalent hands‑on experience Interest or basic skills in scripting (Bash, Powershell) to automate everyday tasks. Foundational understanding of computer networking principles General understanding of ITSM concepts and troubleshooting workflows. Basic understanding of RMM & MDM technologies (NinjaOne, Jamf, Crowdstrike) Familiarity with workplace platforms such as Google Workspace, Jira, or Confluence Experience with Atlassian products. What's in it for You? Hybrid work arrangement: 3 days in the office, 2 days remote (post-onboarding). We are an equal opportunity employer and value diversity at our company.

📌 Junior IT Operations Technician (Marbella)
🏢 Ravenpack
📍 Marbella