Job Title: Schedule Coordinator - Valencia, CA

Employment Type: Full-Time Monday - Friday 07:30 AM - 04:30 PM

Compensation: $24.00 - $27.00 (DOE)

Experience Required: 2 years of experience in an administrative role and at least 1 year experience of scheduling and/or dispatching.

Scheduling Coordinator Benefits:

- Company vehicle and gas card
- Medical, dental, vision, life insurance
- 401(k) with employer match
- PTO, sick time, and holiday pay
- Versátil Spending Account (FSA)
- Employee Assistance Program (EAP)
- Career growth opportunities
- Employee discounts

Why Join AAA Facility Services?

Since 1995, AAA Facility Services has delivered skilled trade services with a customer-first philosophy. We've built a reputation for going to extra mile - not just for our clients, but for our team members and service partners. Our core business focuses on commercial facility services, including in-house electricians, plumbers, and technicians, supported by a trusted network of service providers.

We believe that taking care of our team members means they'll take care of our clients - and that's the foundation of our success.

About the Scheduling Coordinator Role

AAA Facility Services is looking for a dependable, organized, and proactive Scheduling Coordinator to join our team. This position is responsible for coordinating service work for our out-of-state clients by identifying and onboarding qualified service partners to complete work at locations across the country within client SLAs.

This is a fast-paced coordination role focused primarily on Same Day Emergencies (SDEs), Next Day (ND) calls, and Time & Material (T&M;) work.



The ideal candidate is comfortable making calls, sending emails, following up, and keeping multiple jobs moving at the same time.

Scheduling Coordinator Responsibilities:

- Identify and contact qualified service partners to perform work at client locations throughout the United States
- Onboard new service partners and gather required company information, documentation, pricing, and service capabilities
- Coordinate SDE, ND, and T&M; service requests from initial assignment through completion
- Contact service partners to confirm availability, scope of work, pricing, and estimated arrival times
- Obtain and communicate NTEs, proposals, and pricing as required
- Coordinate dispatch and ensure service partners have the correct work order details, site information, and client requirements
- Follow up with service partners regarding arrival, job status, findings, completion, and required documentation
- Monitor open work orders and proactively follow up on outstanding items
- Review completed work for required notes, photos, invoices, and supporting documentation
- Ensure work order information and client portals are kept current throughout the job
- Communicate with clients, service partners, and internal departments regarding work status and next steps
- Escalate issues,



delays, pricing concerns, or service partner performance issues when necessary
- Build and maintain positive working relationships with a network of service partners
- Follow established company SOPs and processes to ensure work is handled consistently and accurately

Scheduling Coordinator Qualifications:

- Previous experience in scheduling, dispatching, service coordination, vendor management, or customer service preferred
- Strong communication skills, both written and verbal
- Comfortable making frequent phone calls and communicating with service providers and clients
- Strong follow-up skills and attention to detail
- Ability to manage multiple open work orders and competing priorities
- Resourceful and comfortable finding solutions when a service partner is unavailable or a job does not go as planned
- Ability to work independently and take ownership of assigned work
- Comfortable learning and working in multiple computer systems and client portals
- Proficiency with Microsoft Outlook and basic Microsoft Office applications
- Professional and confident when communicating with clients and vendors
- Reliable, organized, and able to work effectively in a fast-paced environment

What Makes Someone A Successful Scheduling Coordinator:

The successful candidate will be a strong communicator and natural problem solver who understands that follow-up is critical.

You will often be coordinating several jobs at different stages at the same time. One service partner may need to provide pricing, another may be waiting for app

📌 Scheduling Coordinator (Valencia)
🏢 Aaafacilityservices
📍 Valencia