Operations Supervisor (Service Operations Supervisor) - NRTA

Job Category : Operations

Requisition Number : OPERA

- Full-Time
- On-site

Locations

Showing 1 location

NRTA, Nantucket, MA 02554, USA

Description

Keolis is hiring Operations Supervisor (Service Operations Supervisor) in Nantucket, MA.

Hourly Wage: $34.00

Knowledge and Experience

- One (1) year of Transit/Transportation supervisory, dispatch or combination experience preferred.
- Computer literate to include intermediate experience with MS Office products is required.
- Prior experience with dispatching software systems is preferred.

Skills

- High level of attention to detail.
- Effective communication skills, both written and oral.
- Strong organizational planning skills.
- Must be a self-starter
- Strong practical skills.
- Ability to work without direct supervision.
- Ability to read, write and speak English.
- Ability to work versátil schedules that may include nights, weekends, and holidays.
- Strong analysis and problem-solving skills required.
- Basic math skills.
- Valid driver’s license

Key Accountabilities

Service Dispatching Oversight

- Monitor daily fixed-route service performance using Computer-Aided Dispatch (CAD), Automatic Vehicle Location (AVL), radio systems, and other operational technology.
- Track route adherence, schedule performance, service interruptions, and headway management.
- Identify service disruptions and implement corrective actions to maintain service reliability.
- Coordinate service adjustments during traffic delays, weather events, special events,



road closures, and emergencies.
- Provide real-time operational guidance and support to bus operators.
- Respond to operator requests, questions, and service concerns.
- Coordinate replacement operators, vehicle assignments, and emergency coverage as needed.
- Ensure operators comply with schedules, operating procedures, and agency policies.
- Receive and document accidents, passenger incidents, vehicle breakdowns, security concerns, and emergency situations.
- Coordinate responses with maintenance personnel, emergency services, law enforcement, and management.
- Maintain accurate records of operational incidents and service disruptions.
- Prepare and submit incident reports in accordance with agency procedures.
- Maintain continuous communication with operators, supervisors, maintenance staff, and management personnel.
- Manages Paratransit and Microtransit Schedules, ensures proper vehicle supply and fast response to trip requests within prescribed time windows.
- Meets with Bus Operators on a regular basis to discuss overall performance, provides support and coaching needed to do the job successfully.
- Issues corrective action when required in relation to Bus Operator performance.




- Reinforce safety practices, customer service standards, and agency policies.
- Conduct route observations and performance evaluations as assigned.
- Assist with employee training, mentoring, and development initiatives.

Field Supervision Oversight

- Conduct field observations of fixed-route operations to ensure safe, efficient, and reliable service.
- Monitor operator performance, customer interactions and adherence to established procedures.
- Evaluate on-time performance, schedule adherence, and service quality.
- Identify operational challenges and recommend corrective actions.
- Ensure timely departures of transit vehicles from high frequency transit stops.
- Respond on-site to accidents, customer complaints, service disruptions, security incidents, and emergencies.
- Conduct preliminary investigations and gather statements, photographs, and relevant documentation.
- Coordinate with emergency responders, law enforcement, maintenance personnel, and management.
- Ensure appropriate follow-up actions are completed.
- Ensure proper and accurate documentation of daily report paperwork and related logs/ forms.

Training Support

- Assists with Student Bus Operator training as assigned by the department manager.
- Assists with Bus Operator re-training and refresher training as assigned by the department manager.
- Ensure accurate and complete documentation of all training activities in accordance with company and agency standards.

Physical Demands and Work Env

📌 Operations Supervisor (Marismillas)
🏢 Keolis Commuter Services
📍 Marismillas