The mission of the Field Services Virtual Service Sales Representative – Recurring Business is to protect, renew and grow the recurring services business by proactively managing the contract renewal cycle, identifying expansion opportunities and developing long-term relationships with an assigned portfolio of customers.

The VSSR Recurring is responsible for driving on-time contract renewals, retention and recurring business growth , while identifying opportunities to expand the recurring footprint through contract extensions, additional services, installed base coverage and other recurring offers.

Working remotely through phone, e-mail, digital tools and other communication channels, the VSSR acts as a key commercial contact throughout the renewal lifecycle and collaborates closely with the wider Services organization to maximize recurring revenue and customer retention.

Essential Responsibilities

Build and manage the Recurring & Renewal opportunity pipeline

-

- Proactively manage the contract renewal pipeline for the assigned portfolio.

- Anticipate upcoming expirations and initiate renewal activities with sufficient lead time to maximize Renewal On Time .

- Prepare and manage renewal proposals / contract offers and follow them through to closure.

- Proactively follow up open renewal opportunities and minimize late renewals and contract leakage .

- Identify contracts at risk and take appropriate commercial actions to protect recurring revenue.

- Analyze, qualify and proactively progress renewal and recurring opportunities in BFO .





- Maintain accurate opportunity status, expected closing dates and customer interactions.

- Coordinate internally with Services teams to ensure renewal opportunities are properly supported and delivered.

- React quickly to customer requests related to existing contracts and recurring services.

Develop and expand Recurring Business

Identify cross-sell and upsell opportunities within the existing contract portfolio.

-

- Identify cross-sell and upsell opportunities within the existing contract portfolio.

- Expand recurring coverage across the customer’s Installed Base .

- Identify customers, assets or services currently outside existing contracts and develop opportunities to bring them into a recurring model.

- Promote relevant recurring offers and contract extensions aligned with customer needs.

- Convert transactional service relationships into long-term recurring relationships whenever appropriate.

- Support targeted recurring campaigns based on Installed Base, contract maturity and identified customer potential.

- Generate new recurring business opportunities from existing customers and Installed Base.

Manage assigned customer and contract portfolio





Develop a clear understanding of the assigned customers, contracts and Installed Base.

-

- Develop a clear understanding of the assigned customers, contracts and Installed Base.

- Act as a key commercial point of contact for contract renewals and recurring services .

- Build and maintain strong customer relationships throughout the contract lifecycle.

- Ensure customers understand the value and scope of their service contracts and relevant opportunities for expansion.

- Maintain accurate customer, contract and Installed Base information.

- Document relevant customer interactions and commercial activities in BFO.

- Monitor the evolution of the assigned recurring portfolio and identify risks and growth opportunities.

Drive Recurring Business performance

Deliver assigned renewal and recurring sales targets .

-

- Deliver assigned renewal and recurring sales targets .

- Drive high levels of Renewal On Time .

- Protect the existing recurring base by reducing churn, late renewals and lost contracts.

- Grow recurring order intake through renewal, upsell, cross-sell and expansion activities .

- Maintain a healthy and accurate renewal pipeline with sufficient visibility on future expirations.

- Report on renewal performance, recurring order intake, pipeline and key risks within the assigned portfolio.

Key Success Factors

-

- Strong ownership of the assigned Recurring & Renewal business portfolio .

- Customer

📌 Field Services Virtual Service Sales Representative (España)
🏢 Schneider Electric
📍 España