We are looking for an On-Site IT Support Specialist to join our team in Madrid. In this role, you will act as the primary local IT point of contact, delivering Level 2 technical support, managing end-user devices and software deployment, ensuring smooth onboarding/offboarding activities, and collaborating closely with our international management team. User Support & Service Desk (Level 2) Serve as the primary on-site IT contact for all employees in the Madrid office. Qualify, prioritize, troubleshoot, resolve, elevate, and close incidents and service requests in ServiceNow within agreed SLAs. Provide Level 2 support for Windows workstations, hardware peripherals, network/Wi-Fi connectivity, mobile devices, and standard corporate software. Coordinate and execute hardware and software provisioning, installation, configuration, and troubleshooting. Manage seamless IT onboarding (new hire setup) and offboarding (device recovery and account deprovisioning) processes. Perform equipment deployment, hardware refreshes, repairs, and loaner device management. IT Asset & Knowledge Management Maintain up-to-date and accurate IT asset records and equipment inventory for the Madrid site. Work autonomously on site while maintaining alignment, priorities, and escalation paths with the Paris-based management team and local stakeholders.

Experience:




Proven experience in corporate end-user computing support, Level 2 troubleshooting, and hardware/software deployment. Solid working knowledge of ServiceNow for ticket lifecycle management. Technical

Skills:
Strong technical proficiency in Windows OS, hardware peripherals, connectivity issues, and standard business applications. Hands-on experience with IT onboarding and offboarding procedures. Professional proficiency in both Spanish and English (mandatory for daily interactions with local staff and general management). MadrdLanguages: Working knowledge of French is a strong advantage. Microsoft Ecosystem: Familiarity with Microsoft 365, Active Directory / Azure AD, and endpoint management tools (e.g., Microsoft Intune / SCCM). Experience in mobile device management (MDM) and IT Asset Management (ITAM). Knowledge of ITIL frameworks and service delivery standards. Prior experience working in a multi-site or international environment with remote reporting lines. Idiomas English and Spanish are a must Ubicación Madrid ¿Pasiona Consulting es una consultora tecnológica, partner de Microsoft, dedicada al diseño, desarrollo e implementación de aplicaciones de software a medida para clientes de múltiples sectores. #

📌 IT Support Specialist (Madrid)
🏢 Pasiona Consulting
📍 Madrid