Domestic & General is seeking an experienced Head of Complaints to lead our complaints strategy and operation across our Growth Markets business. This senior role drives governance, regulatory compliance and insight generation to ensure fair outcomes and robust controls across multiple markets. You'll use root-cause analysis to identify systemic issues, influence senior stakeholders, and partner with Operations, Product, Enablement, Risk and Compliance to improve processes and journeys while
📌 Head of Complaints (Comunidad de Madrid)
🏢 Domestic & General
📍 Comunidad de Madrid
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