Eternitiistheleadingoperatorofvacationrentalsiniconicholidaydestinations,ledbyapassionforexcellence,authenticadventures,andhospitality. Withover€2billioninassetsundermanagement,weoperate800+chalets,villasandapartmentsunder3consumerbrands: EmeraldStay(our4*brand),BoHouse(our5*brand)andVerbierExclusive(ourpalacebrand).
Ourguestscandiscoverourpropertiesinmorethan25exceptionaldestinationsacrossEuropeandNorthAmerica. ¿Le gusta esta oportunidad? Asegúrese de inscribirse veloz, ya que se espera un gran volumen de solicitudes. Desplácese hacia abajo para leer la descripción completa del puesto. Todescribeourworkplacecultureinanutshell:we'redemandingandcaring. Asateammember,expecttobechallenged,empoweredandtogrowthroughthisprofessionalexperience. AsoneofourOperationsExecutives,yourresponsibilitieswillincludebutnotbelimitedtothefollowing. Inbrief,theroleissimilartoahotelFrontOfficeposition,butwithinaremotehospitalityenvironment. RESPONSIBILITIES Yourmainobjectiveistodeliveragreatexperiencetoallourstakeholders. GuestRelations:
* Liaisingwithguestsbefore,duringandafterstay,bye-mail,WhatsAppandtelephone.
* Arrangingsomeextraservicessuchasairporttransfersandat-homemassages.
* Coordinatingspecialguestsrequestswiththelocalstaffinourdestinations.
* Overseeingarrivalmanagement,ensuringallguestregistrationsarecompletedandfollowedupwhenneeded.




* Handlingguestcomplaintswithempathyandprofessionalism,offeringsolutionsorcompensationswhenappropriate.
* Closingandsendingtheinvoicetoourguestsattheendoftheirstay;collectingextramoneyifneeded,liaisingwiththemincaseofdamages.
* Collectingfeedbackfromgueststokeepimprovingourservices. Concierge&additionalservices;:
* Developingthedestinationsunderyourresponsibilityby:
* Creatingandupdatingextra‐serviceprocesses.
* Keepingdestinationpagesuptodatewithnewrecommendations(restaurants,activities,etc.).
* Actingasthemainpointofcontactforcolleaguesneedingsupportorinformationregardingyourdestinations. Dependingontheseasonalityaswellasyourbandwidth,skillsandinterest,youmightinvolvedwithotheraspectsofouroperations. KEYINFORMATIONONTHEPOSITION
* Employmentstart:Assoonaspossible
* Officeaddress:TalentGardencoworking-CarrerdeRamonTurró169A,Barcelona.
* Workdaysandworkhoursmayvary,weworkinhospitality.
Youwouldworkeveryotherweekendandhavedaysoffduringtheweekinlieu. xqysrnh
* Wehaveaflexiblehomeofficepolicy:withus,you'llworkattheofficetwodaysperweek(TuesdaysandWednesdays)-therestofthetime,it'suptoyou.
* Therecruitmentprocessinanutshell:
* Step1:Screeningcall
* Step2:Casestudy
* Step3:VideointerviewwithourOperationsManager&OperationsSupervisor;
* Step4:Referencecheck

📌 Operations Executive (Barcelona)
🏢 247 Media
📍 Barcelona