Job Description

Job Ref ID: JR

THE JOURNEY

- Analyse operational data obsessively to identify trends, uncover root causes and define priorities that drive meaningful improvements for a great customer experience.

- Translate insights into clear action plans that improve delivery time, rider efficiency and cost performance.

- Help to Hire, manage and develop a high-performing Operations team, setting clear expectations, ownership and growth paths.

- Own operational performance excellence metrics end-to-end, ensuring strong courier supply balance, delivery experience and partner operations.

- Understand, deep-dive and standardise scalable operating models across cities through supply readiness for seasonality, business growth and operational shifts.

- Work closely with the General Managers and Heads of Operations as a strategic partner, contributing to key decisions and supporting market-level priorities.

- Collaborate with general operations and cross-functional teams to deploy new tools, processes and products launches consistently.

- Establish strong relationships with key operational stakeholders, including courier communities and third-party fleet partners

Qualifications

WHAT YOU WILL BRING TO THE RIDE

- 3-5 years of experience in high paced environments such as operations, consulting, logistics, marketplace ops or similar fast-moving companies.

- Managerial experience leading and developing high-performing teams, with the ability to coach, motivate and build a culture of ownership and collaboration.

- Bachelor’s/Master’s degree in Engineering, Economics, Business or a related field. An MBA or equivalent post-graduate program is a strong plus, especially if paired with operational experience in on-demand or last-mile delivery.





- Strong analytical capability, problem solving and data driven decision-making. You’re comfortable exploring dashboards, running pivot tables and using data to inform decisions and challenge assumptions. SQL or advanced Excel skills are a plus.

- Experience in KPIs creation & tracking, team delegation and understanding of marketplace or delivery business models, with the ability to align multiple stakeholders (Commercial, Legal, Partner & Courier Ops, Product and others) based on the company’s goals.

- Confidence in negotiating with external partners, from large organisations to courier communities and third-party fleets, while being able to clearly communicate Glovo’s value proposition.

- Excellent communication skills in English (B2+), both written and verbal (to the team and senior management)l.

- Hands-on mentality. You can zoom out on strategic topics, but you are willing to deep dive into details when the situation demands it.

- Ability to establish strong ways of working and comfort managing multiple priorities, stakeholders and tight timelines in a high-growth competitive environment.

- Resilience and adaptability to remain focused and effective when priorities shift or ambiguity increases.

- Proactive, bias toward action and continuous improvement mindset. You move things forward, remove blockers and enable faster execution while being curious about improving processes using experimentation, cross-functional alignment and out-of-the-box initiatives.

- Empathy, openness and humility. People-centered leadership style with a genuine drive to build strong teams, meaningful knowledge sharing community and create lasting impact to improve the life of millions of users, couriers and partners through technology.

📌 International Supply Operations Lead (Barcelona)
🏢 Delivery Hero
📍 Barcelona