Technical Support Engineer
- Hybrid, Spain Technical Support Engineer We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence
- and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more. The SAS Technical Support Solutions Division is looking for a Technical Support Engineer to provide technical support for customers using our SAS Real-Time Fraud Solutions. Our team provides advanced technical support for mission critical fraud platforms used by global financial institutions, ensuring high availability, performance, and effective fraud detection capabilities. In this role, you will join a highly collaborative general team working at the intersection of systems engineering, customer success, and SAS technology. You will have the opportunity to work with a broad range of technologies, solve challenging technical problems, and develop expertise across both traditional SAS 9.4 architectures and modern SAS Viya environments. You will work closely with customers and colleagues across Technical Support, R&D;, Product Management, and Professional Services to turn complex system-level issues into clear, actionable solutions and help customers get the most from their SAS environments. As a Technical Support Engineer, you will: Provide technical support for customers who are using or troubleshooting enterprise-class SAS software applications and/or solutions, including cloud-based environments,



within strict response SLAs that may include critical incident response and escalation. Proactively communicate carefully and effectively with customers and experts across SAS during the problem resolution process. Collaborate with global Technical Support colleagues, Research and Development, Product Management, Customer Success and other internal divisions to resolve customer concerns, improve product quality, identify product improvements, and support high-quality customer outcomes. Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. Ensure all applicable security policies and processes are followed to support the organization's secure software development goals. Bachelor's degree in Computer Science, Engineering or related quantitative field or industry domain. Minimum 5 years of relevant experience in software development, software testing, an applicable business domain, software consulting, or supporting enterprise software applications. Experience with Kubernetes, Docker, and microservices-based applications. Experience with Java and JVM-based applications, including debugging Java stack traces. Working knowledge of UNIX operating system, TCP/IP networking, and database systems including Oracle, DB2, Redis, and PostgreSQL.



Previous technical support experience supporting enterprise software applications, with the ability to manage multiple customer issues and priorities in a deadline-driven environment. Equivalent combination of related education, training and experience may be considered in place of the above qualifications. Demonstrates strong knowledge of web technologies, operating systems, authentication, security, and performance troubleshooting. Works effectively with customers and colleagues across Technical Support, R&D;, Product Management, Professional Services, and other teams to investigate issues, share knowledge, and drive complex problems to resolution. Health Insurance SAS supports your well-being with programs that reduce stress and distractions to help you stay healthy and productive. At SAS, it's not about fitting into our culture
- it's about adding to it. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers. To qualify, applicants must be legally authorized to work in Spain, and should not require, now or in the future, sponsorship for employment visa status. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process. SAS only sends emails from verified "sas. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact SAS #

📌 Remote - IT support Engineer (Comunidad de Madrid)
🏢 SAS
📍 Comunidad de Madrid