Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services with +20 years of experience in the use of technology applied to marketing. Focused mainly on innovation, we provide a unique customer relationship ecosystem and are currently looking for a Salesforce Consultant to join our growing team. Main Responsibilities
* Requirements Analysis.
* Design and implement functional solutions in projects.
* Provide effort estimations for projects.
* Work in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives.
* Analyze and improve application performance.
* Collaborate with technology providers when required by the project.
* Contribute to the validation of the solution against functional requirements.
* Comply with the agreed software quality standards set by Omega's Technical Management.
* Generate functional documentation for completed projects.
* Collaborate within Omega's community of practice by sharing knowledge. Requirements & Experience
* +2 years of proven hands-on experience working in Salesforce administration, configuration, and consulting roles.
* Proven experience in client-facing roles, acting as a key point of contact to translate business requirements into technical and functional solutions, working in coordination with cross-functional teams and stakeholders.
* Core Cloud Knowledge: Solid, proven experience working with different Salesforce clouds, including Sales Cloud, Service Cloud, and Experience Cloud (Community).
* Methodology: Strong experience working under Agile methodology frameworks.
* Language

Skills:
Fluent oral and written communication skills in English. Desirable / Value-Add Skills (Pluses)
* Experience in Business or Process consulting is a plus.




* Experience or exposure to other Salesforce ecosystem Clouds is highly welcome. WHAT DO

WE OFFER
* Permanent contract.
* Adaptable Schedule. We make it easy. Balance your professional and personal life.
* Certifications plan. Improve your skills and get the official certificate from our main partners.
* Home Office. You decide and we support you.
* Flexible retribution (public transport ticket, Ticket restaurtant, …).
* Health insurance.
* OMEGA in action. Our commitment to a better society is not just an intention
* Professional development: Evolve, grow and get where you want to go.

About us
Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group,

we offer
end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics. Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together. #J-18808-Ljbffr

📌 Salesforce Consultant (Comunidad de Madrid)
🏢 Omega CRM, A Merkle
📍 Comunidad de Madrid