Date Posted: Country: Spain Location: Golfo De Salónica 73, 28033 MADRID, Spain

Role Overview

The Director, Field Capabilities, EMEA (M/F), leads a team dedicated to delivering training programs for Otis field personnel. This role ensures the workforce is equipped with the knowledge, skills, and tools required to deliver world-class customer service, driving operational excellence, and supporting enterprise growth. The Director provides a direct connection between the global enterprise strategy and the regional business, and ensures that global standards, frameworks, and priorities are applied with discipline while enabling thoughtful regional and OU-level adaptation. This role can be based in various locations across EMEA.

Key Responsibilities

- Regional Strategy Execution & Alignment Execute the global field learning strategy at the regional level, ensuring alignment to enterprise priorities, growth objectives, and roadmap. Steer an international team across multiple countries, fostering a culture of innovation, continuous improvement, and high performance. Translate global frameworks, curricula, and standards into execution plans while preserving consistency of outcomes. Serve as the key partner to regional Field Operations, HR, EHS, and Business leadership, ensuring learning priorities are tightly aligned to business needs.
- Direct Leadership of OU Training Leaders Guide OU Training Leaders, with full accountability for training quality, delivery consistency, and business impact across the region. Build leadership capability, succession plans, and a sustainable talent pipeline aligned to global Field Learning standards and future needs.



Ensure data-driven allocation of training capacity across OUs based on business needs and performance gaps.
- Field Impact and Operational Excellence Drive measurable improvements in time-to-productivity, safety performance, technical capability, and service quality through disciplined training execution. Ensure training plans directly support field capacity, critical skill requirements, and regional performance priorities. Partner with EHS and OU leadership to plan and deliver safety-critical, compliance-driven, and reinforcement training with rigor and transparency. Provide clear visibility and accountability for training commitments, progress, and outcomes at regional and OU levels.
- Organizational Scope Dotted line leadership of training teams and SMEs to execute training objectives. Key execution partner to the integral Learning and Development team.

Qualifications & Experience

- 10+ years of experience in Field Operations, Engineering, Learning and Development, or related operational environments.
- Proven leadership in leading diverse teams and deploying best practices across the organization.
- Strong analytical and problem-solving skills, with the ability to resolve complex issues involving both tangible and intangible factors.
- Demonstrated ability to define strategic roadmaps, build execution plans, and drive initiatives in a multicultural environment.




- Excellent relationship management and communication skills, with the ability to engage stakeholders at all organizational levels.
- Experience in frontline, service or field-operations training, delivery, and governance.
- Familiarity with digital learning platforms, instructional design, and adult learning theory.
- Ability to establish credibility and build collaborative partnerships with all levels of management and individuals across a broad range of business groups.

Key Competencies

- Strategic thinking and vision
- Change leadership and innovation
- Cross-cultural collaboration
- Data-driven decision making
- Operational excellence
- Customer-centric mindset
- Relationship management
- Communication and influence
- Impact

Impact and Objectives

- Decrease time-to-productivity for field personnel
- Improve existing field skillsets and technical expertise
- Enhance employee engagement and retention
- Ensure consistent technical capability and service execution across OUs
- Foster a culture of safety, accountability, and continuous improvement
- Support enterprise growth through world-class service delivery
- Strengthen safety outcomes through effective training reinforcement

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Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including

📌 Director, Field Capabilities, EMEA (España)
🏢 Otis Worldwide
📍 España