Customer Service Consultant | S1 | Branch Banking | Peterborough | 12 Month FTC Branch Banking are looking for a Customer Service Consultant, based in TSB Peterborough branch.
To succeed in this role, you will be responsible for:
Supporting customers across face-to-face, telephone and video channels to meet their banking needs
Helping customers build confidence in using digital banking services, including mobile and online platforms
Understanding customer needs and proactively identifying the most suitable products and services
Resolving customer queries efficiently and providing clear, practical solutions
Building strong, lasting relationships through personalised service and regular engagement
Encouraging digital self-service adoption using customer devices and in-branch technology
Collaborating with colleagues to deliver a consistent and high-quality customer experience
Identifying opportunities to improve how we support customers and enhance service delivery
WHAT YOU'LL BRING




Experience delivering excellent customer service across multiple channels
Experience supporting customers with financial products or services
Experience working in a collaborative team environment
WE VALUE YOUR IMPACT At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It's about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.
The starting salary is £25,000 together with a £500 adaptable benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.
£500 annual cash allowance to spend on our great range of benefits. *Include salary where authorised
~25 days' holiday plus

📌 Customer Service Consultant (España)
🏢 Santander
📍 España