Operations ManagerSkip to main contentWe use cookies and tracking technologies to offer you a better browsing experience, analyze site traffic, and improve the website.# Operations Manager page is loaded## Operations ManagerApplylocations: Madrid, Spaintime type: If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Job Details**Operations Manager| World Courier | SpainJoin a global leader in specialized healthcare logisticsAt World Courier, we help move life-changing therapies and critical healthcare products across the world with precision, care, and urgency. We are looking for an experienced and inspiring Operations Manager to lead operational excellence across our UK business while supporting our wider global network.
This is a high-impact leadership role for someone who thrives in a fast-paced, regulated environment and is passionate about delivering exceptional service to customers across Direct-to-Patient (DtP), Cell & Gene Therapy, commercial pharma, and clinical trials.
If you are a strategic operational leader with strong commercial awareness, excellent people leadership skills, and a drive to continuously improve performance, we would love to hear from you.What you’ll doAs Operations Manager, you will play a key role in ensuring our operations run efficiently, compliantly, and in line with business objectives. You will work closely with the General Manager and wider leadership team to support operational delivery, budget management, team development, and customer satisfaction.

Key responsibilities
* Maintain a strong understanding of the current regulatory landscape across all service areas, including DtP, Cell & Gene Therapy, commercial pharma, and clinical pharma




* Partner with the General Manager and Administration Manager to develop the annual budget and manage direct and indirect costs in line with approved targets
* Lead, coach, and motivate Operations Controllers and wider associates to achieve business goals and high performance standards
* Review, refine, and evolve departmental responsibilities to meet the changing needs of customers and the global network
* Support the General Manager with operational and strategic priorities as required
* Represent World Courier externally with relevant trade groups, such as the Freight Transport Association
* Take ownership of local staffing, including recruitment and headcount management
* Support HR-related activities, including policy development and people processes
* Contribute to employee financial review processes and annual bonus distribution
* Travel regularly across UK and integral locations as part of the role
* Support additional business priorities as required by the General Manager.What we’re looking forWe are seeking a confident and capable operations leader who brings deep industry experience, commercial awareness, and a collaborative leadership style.Essential skills and experience* Minimum 10 years of industry experience, including operational, client-facing, and commercial roles
* Proven ability to perform all aspects of an Operations Management role to a consistently high standard




* Experience taking ownership of projects and driving them through to completion
* Strong ability to provide relevant business and operational information when required
* Demonstrated success in resolving internal and external customer issues quickly and creatively
* Strong analytical and problem-solving skills
* Excellent communication skills in English and Spanish, both written and verbal* Ability to delegate effectively and provide clear direction
* A collaborative approach, with the ability to share knowledge and develop others
* Full driving licencePersonal qualities that will help you succeed* Able to work effectively both independently and as part of a team* Self-motivated and proactive
* Calm and composed under pressure
* Flexible and adaptable in a changing environment
* Strong attention to detail
* Uses initiative and sound judgment
* Excellent organisational skills with the ability to prioritise and multitask
* Friendly, professional, and approachable
* Presentable and confident in representing the business
* Strong leadership presence and the ability to lead by example
* Dependable, reliable, and trustworthyWhy join World Courier?You will have the chance to:
* Make a meaningful impact in a mission-driven industry
* Lead talented teams in a highly specialized operational environment
* Contribute to the delivery of critical therapies and healthcare solutions worldwide
* Work in a role with both strategic influence and day-to-day operational leadership* Be part of a company that values expertise, accountability, collaboration, and service excellence# **What Cencora offers**Benefit offerings outside the US may vary by country and will be aligned to local market practice. Full time# **Affiliated Companies**Affiliated

📌 Facilities and Operations Officer (Madrid)
🏢 World Courier
📍 Madrid