Build our future together:

At Regeneron, we use science and innovation to develop life-changing medicines for people with serious diseases. We are seeking an Associate Director Business Operations & CRM Systems, International to join our International Business Operations team, supporting our International commercial organization in a hybrid work model. In this role, you will enable the launch and scale-up of new franchises while helping shape CRM and commercial technology capabilities across International markets, collaborating with Commercial Operations, IT, Finance, Medical, and affiliate teams.

When & where:

Location: UK, Germany or Spain

Work model: Hybrid

Discover your role:

Partner with franchise leadership to design and implement business operations processes, including planning, forecasting, reporting cadences, and governance. Evaluate and support implementation of CRM, planning, reporting, and collaboration platforms alongside IT and vendor partners. Build scalable playbooks, standard operating procedures, and templates to support franchise expansion across markets and affiliates. Act as the operational point of contact during franchise stand-up, coordinating activities across Commercial Operations, IT, Finance, and Medical teams. Lead change management, training,



and adoption initiatives to ensure new processes and systems are embedded optimally. Support the strategy, planning, rollout, and ongoing governance of CRM and commercial technology programs across International markets. Partner with affiliate Commercial Operations leads, IT teams, and insights functions to enhance platform adoption and identify improvement opportunities.

This role requires:

Bachelor’s degree in Business, Life Sciences, or a related field; MBA or similar advanced degree is a plus, and 4–8 years of experience in Commercial Operations, Business Operations, CRM or platform enablement, or Business Transformation, ideally within pharmaceutical or life sciences organizations. Experience building and implementing new processes, teams, or systems from the ground up in fast-paced and ambiguous environments. Working knowledge of CRM platforms such as Veeva, Salesforce Health Cloud, or similar commercial digital technologies. Understanding of pharmaceutical commercial operating models and field-based and head office business processes. Ability to translate business needs into functional requirements and partner effectively with IT and technical teams. Strong project management and organizational skills with experience running multiple concurrent workstreams.

📌 Associate Director Business Operations (Madrid)
🏢 Regeneron Pharmaceuticals
📍 Madrid