At Netenders, a general leader in wholesale blank apparel, you'll own the full customer lifecycle, connecting Marketing, Sales and Customer Service into one revenue engine. Your mission: turn CRM into a measurable growth driver, powered by AI. Your day-to-day:
* Run and optimize Klaviyo flows, Salesforce lead scoring, and loyalty/retention programs
* Build AI-driven workflows: lead scoring, segmentation, next-best-action, predictive reactivation
* Oversee phone channels : call tracking, missed-call recovery, lead attribution
* Turn customer data into personalization, reporting, and revenue
* Own your numbers: conversion, repeat purchase, AOV, CLV, response times

Your profile
* Strong hands-on experience with Klaviyo (or equivalent) and Salesforce
* Practical use of AI in CRM/marketing (Agentforce, Einstein, ChatGPT or similar)
* E-commerce background,



ideally with telephony/call tracking exposure (e.g. Aircall)
* Analytical, hands-on, comfortable owning strategy from design to results
* Fluent English; other European languages a plus What success looks like: Faster lead response, higher quote-to-order conversion (target: 20%), stronger repeat purchase and loyalty revenue, all measurable, all yours to own.

What we offer
* Competitive salary + performance-based bonus, depending on experience.
* Hybrid setup, with 16 home office days per quarter
* 23 vacation days
* Meal vouchers Health insurance Gym access
* Friday brunch Quarterly team buildings
* Nice office in central Barcelona Pet-friendly office

📌 CRM & Omnichannel Manager – E-commerce, Revenue & AI (Cataluña)
🏢 Netenders Holding
📍 Cataluña