Customer Support Advisor – Basque & English | Airline Industry | Barcelona

Job Description
We are recruiting Customer Support Advisors fluent in Basque, Spanish, and English for an on-site project in Barcelona, Spain, supporting one of Europe's leading low-cost airlines. In this role, you will assist passengers with booking inquiries, travel services, and travel-related questions across phone, chat, and email channels, helping ensure a smooth journey from booking to destination. Your Role
* Provide multi-channel customer support in Basque, Spanish, and English via phone, email, and chat.
* Assist passengers with flight bookings, modifications, and airline service inquiries.
* Guide customers through travel procedures, policies, and administrative requirements.
* Offer basic troubleshooting for digital self-service platforms and mobile app features.
* Resolve customer concerns, travel disruptions, and complaints with empathy and professionalism.
* Accurately log customer interactions, case details, and follow-ups in CRM systems.
* Collaborate with internal teams to elevate and resolve complex cases when needed. Your Qualifications
* Fluency in both Basque and Spanish (written and spoken).




* Working proficiency in English (B1–B2 level).
* Secondary education diploma or equivalent.
* Previous experience in customer support, hospitality, or travel services.
* Proficient computer skills and familiarity with standard office software (MS Office, Windows).
* Strong communication, active listening, and problem-solving abilities.
* Versátil attitude with the ability to handle challenging customer scenarios calmly.
* Availability for on-site work in Barcelona on rotational schedules. The Offer
* Contract &

Location:
Permanent employment contract, full-time (39 hours/week) on-site in Barcelona, Spain.
* Work Schedule: Rotational shifts, Monday to Sunday between 08:00 and 20:00.
* Compensation &

Benefits:
Competitive annual base salary, annual performance bonuses, and health insurance coverage.
* Training: Comprehensive 5-week paid initial training program.
* Workplace Culture: Modern office environment with terrace facilities, team events, and continuous career growth opportunities within a global company. #J-18808-Ljbffr

📌 Basque Speaking Customer Support Advisor – Airline Industry (Cataluña)
🏢 Kats Recruitment
📍 Cataluña