We arepartnering with a leading international customer experience company to recruit Customer Support Advisors for a project supporting a well-established international fashion retail brand in Barcelona, Spain. In this role, you will assist customers with enquiries related to purchases, products, orders, and after-sales services, ensuring a positive shopping experience across phone, email, and chat. We are looking for communicative, empathetic, and solution-oriented professionals who enjoy helping customers and are interested in developing their careers within the fashion retail industry. Your Role
* Provide customer support in Spanish, Basque, and English via phone, email, and chat
* Assist customers with enquiries related to purchases, orders, and products
* Handle issues involving deliveries, returns, and after-sales services
* Provide clear information about products, shopping procedures, and available services
* Identify customer needs and offer effective, personalised solutions
* Manage customer complaints and resolve issues professionally
* Follow up on customer cases to ensure timely and satisfactory resolutions
* Record customer interactions and maintain accurate information in internal systems
* Collaborate with colleagues to resolve complex customer enquiries
* Deliver a positive customer experience across all communication channels




* Ensure compliance with internal procedures and customer service quality standards Your Qualifications
* Native-level Spanish and Basque, both written and spoken
* Very good command of English
* Excellent communication and customer service skills
* Strong problem-solving abilities and a solution-oriented mindset
* Empathy, patience, and the ability to handle challenging customer situations
* Proactive attitude, organisational skills, and attention to detail
* Comfortable using digital tools and multiple customer support platforms
* Ability to work effectively within a dynamic, international team
* Previous experience in customer service, retail, or e-commerce will be considered an advantage
* Interest in the fashion retail industry
* Availability to work on-site in Barcelona
* Flexibility to work rotating shifts, including weekends The Offer
* Permanent employment contract in Spain
* Full-time position, 39 hours per weekRotating shifts from Monday to Sunday, between 09:00 and 23:00
* Two weeks of paid initial training
* Performance-based annual bonus
* Fully on-site position in modern Barcelona offices with a terrace and employee facilities
* Employee activities and team events
* Professional development and career growth opportunities within an international company #J-18808-Ljbffr

📌 Customer Support Advisor – Spanish, Basque (Cataluña)
🏢 Personalbuero U Herrmann
📍 Cataluña