David Kennedy Recruitment is working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain. In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey. The idóneo candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situations Position: Customer Service Advisor

Location:
Barcelona, Spain Model: 100% On-site Employment type: Full-time DUTIES AND RESPONSIBILITIES
* Assist passengers with flight reservations, booking amendments and cancellations
* Provide information about baggage allowances, delayed luggage and missing baggage
* Support customers with online check-in, boarding enquiries and travel documentation
* Assist passengers affected by flight disruptions and respond to refund requests
* Handle customer complaints and resolve travel-related issues in a professional manner
* Explain airline policies, procedures and available options clearly




* Deliver a positive customer experience through effective communication and problem-solving REQUIREMENTS
* Fluency in Basque + English B2
* Strong communication and customer-service skills
* Ability to understand customer concerns and provide clear, helpful solutions
* Calm and professional approach when dealing with stressed or dissatisfied passengers
* Strong problem-solving skills and attention to detail
* Customer-oriented mindset and ability to work in a fast-paced environment BENEFITS
* Permanent employment contract in Spain, including applicable statutory benefits and entitlements
* Five weeks of paid initial training to help you start confidently with all the tools and knowledge you need
* 39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shifts
* Gross annual salary plus a gross annual bonus
* Modern offices in Barcelona with a terrace, comfortable facilities and team events
* Genuine opportunities for professional development and career growth within an international company #J-18808-Ljbffr

📌 Customer Support Agent (Cataluña)
🏢 David Kennedy Recruitment
📍 Cataluña