We are partnering with a leading international customer experience company to recruit Customer Support Advisors fluent in Spanish, English, and Basque for a project supporting one of Europe's leading low-cost airlines in Barcelona, Spain. In this role, you will assist airline passengers with their enquiries, provide support with bookings and travel-related services, and help resolve issues throughout their travel experience via phone, chat, and email. We are looking for communicative, empathetic, and solution-oriented professionals with a strong customer service mindset and an interest in the travel and aviation industry. Your Role
* Provide customer support in Spanish, Basque, and English via phone, chat, and email
* Assist passengers with booking enquiries and airline services
* Provide information and guidance on travel procedures and administrative matters
* Offer basic technical assistance related to the airline's digital services and platforms
* Identify customer needs and provide appropriate solutions
* Handle customer complaints and travel-related issues professionally
* Record customer interactions and requests accurately in internal systems
* Escalate complex cases to the appropriate departments when necessary
* Deliver friendly, efficient, and customer-focused service




* Ensure compliance with internal procedures and quality standards Your Qualifications
* Fluency in Spanish and Galician, both written and spoken
* English proficiency at B1–B2 level
* Minimum secondary school education
* Previous customer service experience
* Good knowledge of Windows and Microsoft Office
* Excellent communication and active listening skills
* Strong problem-solving abilities and ability to handle challenging situations
* Positive attitude, empathy, and customer-oriented mindset
* Good organisational skills and attention to detail
* Ability to work effectively within a team and learn new systems
* Availability to work on-site in Barcelona
* Flexibility to work rotating shifts, including weekends The Offer
* Permanent employment contract in Spain
* Full-time position, 39 hours per week
* Rotating shifts from Monday to Sunday, between 08:00 and 20:00
* Five weeks of paid initial training
* Performance-based annual bonus
* Modern offices in Barcelona, including a terrace and shared facilities
* Employee activities and team events
* Professional development and career growth opportunities within an international company #J-18808-Ljbffr

📌 Customer Support Advisor – Basque (Barcelona)
🏢 Personalbuero U Herrmann
📍 Barcelona