We are seeking a Reservations Coordinator to join our Reservations Headquarters located in central Madrid. The selected professional will become part of our Reservations Department and will be responsible for supervising and supporting a team of agents. The role includes ensuring the efficient management of booking requests received through the various sales channels used by our clients. We are looking for a highly organized, detail‐oriented individual with strong communication skills and the ability to lead teams in a dynamic and customer‐focused environment. The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
* Functions:
* Support agents on their daily tasks
* Detect improvement areas within the team by monitoring agents' handlings and providing feedbacks, setting action plans and following-up on them.
* Work closely with the Training and Quality Team in order to make the team provide an excellence service to our customers
* Define prioritizations in order to achieve our goals and organize the team accordingly.
* Go outside the box and detect improvement areas in order to have more efficient process and procedures
*

Requirements:
* Have experience in Groups and Events handling and/or the Hotel Sector.




* Knowledge of French is a must
* Be a goal-driven, determined person being able to meet deadlines and work well under pressure.
* Have the ability to effectively multi-task and juggle multiple responsibilities at once
* Cooperative and communicative attitude with co-workers, managers and employees.
* Excellent communication skills and ability to lead and guide
* Organized and methodical person
* Critical thinker and problem-solving skills essential
* Offered
* Integration into a dynamic team, focused on excellent service.
* Commissions as a percentage of objectives.
* Remuneration according to the position.
* Continuing Training Plan to enhance professional development
* Access to the e learning training platform.
* Possibility of functional, national and/or international mobility.
* Incentives and Benefits Plan.
* Ticket Restaurante.
* Hybrid work model. Monday to Friday. Time slot 08:00-20:00
* Special rates for employees, family and friends in the different services of the Minor Group, National and International. Accommodation. Food and Beverages, among others;
* Credits granted based on years of service for reservations or meals in national and international hotels, resorts and minority group restaurants.

📌 Coordinador/a GGT French Madrid (Cobeja)
🏢 Minor Hotels - Southern Europe
📍 Cobeja