Group, Company and Organisation

COESIA is a group of innovation-based industrial solutions companies operating globally, headquartered in Bologna, Italy and fully owned by Isabella Seràgnoli. Coesia's companies are leaders in the sectors of: · Advanced automated machinery and materials

· Industrial process solutions

· Precision gears Coesia’s customers are leading players in a broad range of industries, including Consumer Goods, Tobacco, Healthcare, Aerospace, Racing & Automotive and Electronics.

Coesia

Group consists of 21 companies:

ACMA - ATLANTIC ZEISER - CERULEAN - CIMA - CITUS KALIX - COMAS - EMMECI - FLEXLINK - G.D - GDM - GF - HAPA - IPI - MGS - MOLINS - NORDEN - R.A JONES - SACMO - SASIB - TRITRON - VOLPAK. The Group has 108 operating units (66 of which with production facilities) in 35 countries, a turnover forecast in 2017 of approximately 1,600 million Euro and about 7000 employees.

Main Responsibilities / Activities

Our Customer Service department is willing to increase the quality of service provided to our clients.

The main responsibilities will be:

- Troubleshoot and diagnose malfunctions (mechanical/electrical) on already installed machines using test instruments and also from non-technical descriptions provided by customers
- Perform upgrades and preventive/corrective maintenance plans on customer’s site.
- Ability to travel extensively with little notice prior to travel. Availability to travel at least 70% of the time.
- Prepare complete service reports, timesheets and expense reports in a timely and accurate manner.




- Ability to support customer technical issues by remote assistance (when not travelling).

Special Projects / Challenges

This new member will collaborate with the existing team to increase Customer's satisfaction regarding our service.

Key Competences / Leadership Attributes

As Key Competences we look for:
- Excellent Mechanical and Electrical skills. The candidate should also feel comfortable doing little software modifications (programming).
- Team player: this new member will join a team that will support him/her when he/she is at client site.
- Proactive approach to the tasks: when at client's site, new issues might arose. This new member should be capable to anticipate / foresee those issues and find alternative solutions.
- Good communication skills: by listening actively to the client and transferring the information to the people who will need that info.

Basic Requirements

Qualifications and experience:
- Mechanical & Electrical experience.
- Basic electronic programming knowledge is highly valuable.
- + 5 years of working experience with complex machinery.

Experience in the maintenance or assembly of machinery is extremely valued.

- Good level of English language (our main clients are spread all over the world!). Knowledge of additional languages will be valuable. Other skills and attributes:
- Teamwork attitude.
- Strong customer and social skills.
- Able to work independently with little supervision and ability to manage stress.
- Excellent verbal and written communications skills.
- Knowledge of Office tools: MS Word, MS Excel.
- Good Safety at Work habits.
- Good and respectful manners at work.

📌 Field Service Engineer (Barcelona)
🏢 Coesia
📍 Barcelona