Our Mission

‘To create the finest retail experiences.’

Our Purpose

‘Making the extraordinary possible’

Guest Experience at McArthurGlen

Guests are the starting point in our success and at the heart of all we do. We want to create an experience that makes our guests happy they visited us and want to return and to tell their friends.

The Guest Experience Advisor, as first point of contact for our guests, is responsible for engaging and supporting our guests and brands by providing great personal service and delivering excellent administration.

This is a seasonal role with permanent seasonal contract (fijo discountinuo) for summers and Christmas peak periods.

What you'll be doing...

• Greet the guests and brand partners in our centre, directing them to the right place and answering any inquiries they may have.

- Resolve guest and brand partner issues and concerns quickly. Get to the heart of the matter and make best judgement decisions in the interest of the guest, brand partner and the business.
- Adopt the ‘Everyone Leaves Happy’ culture, always taking on a positive, proactive and professional approach.
- Promote additional products and services while meeting targets and providing a positive experience to our guest.
- Adapt and flex communication style to meet the needs of our guests; local returning regulars, first time visitors and international guests.
- Highlight customer concerns to you line manager to prevent reoccurrence and suggest ways we can continuously enhance the guest experience.
- Maintain the Guest Feedback Tracker, ensuring all complaints are responded to promptly and highlight repeated concerns.
- Respond to social media posts,



represent the McArthurGlen brand, taking the opportunity to establish rapport with our guests and demonstrate we care.
- Complete all administration accurately and in a timely manner e.g. online gift card sale.
- Take ownership and maintain McArthurGlen’s high standards across the Guest Service area. Ensure it is welcoming, well-organised and stocked with guest and brand information.
- Work collaboratively with the team, always ensuring the guest is at the heart of everything we do.

Why start your journey at McArthurGlen?

• You’ll be part of a team of over 200 people across the group dedicated to guest experience across the group
- You have guest experience running through your veins, having worked in hospitality and customer facing roles for most of your career
- Over 85% of our employees would recommend us as a good place to work
- You’ll receive an attractive base salary, bonus scheme and great benefits including a fitness allowance, shopping discounts and much more
- You’ll be part of a centre and guest experience team, with opportunities to work across departments and projects locally and nationally / internationally

You will...

• Be passionate about providing the best possible guest experience,



going above and beyond to ensure the guest is at the heart of everything we do
- Have previous experience handling queries and complaints preferably within the hospitality/retail industry. Front desk and/or guest service experience is highly appreciated.
- Able to adapt communication to the situation and the guest
- Happily approach our guests out in the centre and engaging easily in conversation.
- Have excellent interpersonal skills, be compassionate and a proactive problem solver
- Have good comprehension skills - ability to clearly understand and address customer issues appropriately
- Have good composition skills - ability to compose grammatically correct, concise, and accurate written responses
- Have good organisation and time management skills with the ability to effectively prioritise your own workload
- Possess good IT skills in Word, Excel, Outlook and PowerPoint.
- Fluent English & Spanish speaker. French is desirable and any additional language skills are an advantage.
- Have flexibility in their working hours to cover the full trading hours of the Centre on a rota basis, from Monday to Sunday from 10Am to 10PM.

Our Success Framework

Be part of something extraordinary...

At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support adaptable working wherever possible. Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future. Please start your journey with us by applying with your CV.

📌 Guest Experience Advisor ((fijo discountinuo) (Málaga)
🏢 Mcarthurglen
📍 Málaga