Job Description

At The Whiteam Consulting, we are looking for a Senior ServiceNow Developer with strong experience in ServiceNow platform development, AI capabilities and CRM workflows to join a technology project focused on CPQ and Sales & Order Management.

This is a hands‑on development role for an experienced ServiceNow professional with demonstrable experience building AI capabilities on the Now Platform.

Experience with CPQ and Logik.ai is highly valued, although CPQ-specific product knowledge can be developed on the job for candidates who already have a strong ServiceNow and AI foundation.

Responsibilities

- Design, develop and configure solutions across Sales and Order Management, CSM and CPQ.

- Work with product catalogues, quoting, pricing logic and order orchestration.

- Build and extend CPQ capabilities, including configuration rules, pricing logic and transaction handling.

- Develop AI-enabled solutions using Now Assist and AI Agent Studio.

- Design AI agents, skills and prompts to support quoting, product discovery and sales workflows.

- Build integrations between CPQ/SOM and external systems such as CRM, ERP and billing platforms.

- Develop integrations using REST APIs, IntegrationHub and custom spokes.

- Develop scoped applications, business rules, Script Includes, flows and user interfaces.

- Work with UI Builder / Now Experience.

- Translate commercial requirements such as product structures, pricing, discounts and approvals into maintainable platform logic.

- Guide and review the work of mid-level and junior developers.





- Act as a technical reference for CPQ and AI-related development decisions.

- Contribute to reusable assets, development standards and internal knowledge sharing.

- Support the scoping and estimation of CPQ and AI workstreams.

Requirements

- Degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related field.

- 4+ years of hands-on ServiceNow platform development experience.

- ServiceNow Certified System Administrator (CSA) certification.

- ServiceNow Certified Application Developer (CAD) certification.

- Experience delivering solutions within ServiceNow CRM and Industry Workflows, including Sales and Order Management, CSM, Product Catalogue or Order Management.

- Hands‑on experience building AI capabilities on the Now Platform, such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.

- Strong ServiceNow scripting skills with JavaScript, GlideRecord, server-side and client-side scripting, Script Includes, Business Rules and ACLs.

- Experience with Flow Designer, IntegrationHub and scoped application development.

- Experience with REST/SOAP API integrations, OAuth/JWT authentication patterns,



transform maps and data imports.

- Experience with Now Assist / AI Agent Studio, including AI agents, skills, prompt design and grounding AI in platform data.

- Experience with UI Builder / Now Experience or Service Portal.

- Knowledge of Automated Test Framework (ATF).

- Experience with Git and source control / update-set discipline.

- Strong written and verbal communication skills in English.

- English: Advanced level (C1).

- Spanish: Required.

Desirable

- CIS certification in a CRM product line, such as CIS-CSM.

- Experience with Logik.ai, including configuration, solving engine, pricing logic and composable/API-first implementation patterns.

- CPQ domain knowledge covering:

- Product configuration.

- Constraint-based rules.

- Pricing and discounting models.

- Quote-to-cash processes.

- Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton.

- Knowledge of agentic AI patterns, including MCP-based integrations and multi-agent orchestration.

- Experience in complex-product industries such as manufacturing, high-tech, telecommunications, industrial or medical devices.

- Knowledge of Agile methodologies and JIRA.

What we offer

- Location: Madrid.

- Work model: Hybrid, with 2-3 days per week onsite.

- Working hours: 09:00 - 18:00.

- Estimated project duration: 6 months.

- Opportunity to work on complex CRM transformation and ServiceNow projects.

- Exposure to new processes and technologies.

📌 Senior ServiceNow Developer | CPQ (Tres Cantos)
🏢 Twtspain
📍 Tres Cantos