We are an international technology services company founded in 1983 and currently have over 2,000 employees in 5 countries: France, Spain, Romania, Portugal, and Luxembourg. What are we looking for? An Run & Support Project Manager to join a stable international project, based in Madrid.

Responsibilities:
Run & Production Management o Lead Run activities for ISF infrastructure, ensuring high availability and operational stability o Supervise incident resolution (L1, L2, L3) and ensure SLA/SLO compliance o Coordinate major incident management (MIM) and communication with stakeholders o Drive root cause analysis (RCA) and implementation of corrective actions
• Technical Evolution & Infrastructure Initiatives o Lead technical evolution projects, including:
• Integration with enterprise security systems
• Infrastructure modernization and obsolescence management
• Optimization of performance, resilience, and maintainability o Manage technical roadmap and prioritization of infrastructure initiatives
• Security & Vulnerability Management o Coordinate remediation of security vulnerabilities (EVS / IVS) across platforms o Ensure compliance with security standards, audits, and internal policies o Drive coordination between security teams and technical teams to track and close risks
• Change Management & Governance o Validate risk, impact, dependencies, and rollback strategies o Ensure compliance with IT governance frameworks and corporate procedures o Coordinate complex changes across multi-country environments
• CI/CD & DevOps Toolchain Infrastructure o Coordinate infrastructure evolution of CI/CD toolchains and DevOps environments o Ensure alignment between infrastructure and deployment pipelines o Support automation and continuous delivery practices




• Agile & Delivery Management o Manage and track user stories and technical backlog in Agile environments o Use tools such as JIRA and/or Octane for backlog management and delivery tracking o Collaborate with Product Owners and squads to ensure alignment between business and technical priorities o Participate in Agile ceremonies (planning, reviews, retrospectives)
• Project Management & Governance o Lead infrastructure-related initiatives following project lifecycle phases (initiation, planning, execution, monitoring, closure) o Ensure adherence to governance processes, reporting, and decision bodies (e.g., Steering Committees) o Provide structured reporting on risks, progress, and deliverables o Manage stakeholders across IT, business, and security domains
• Stakeholder & Multi-country Coordination o Coordinate activities across multiple countries and teams o Act as a bridge between operations, engineering, security, and business stakeholders o Ensure strong communication and alignment at all levels

Requirements:
• Tools: JIRA, Octane, ServiceNow
• Infrastructure: Windows, Linux, Cloud environments
• Protocols: APIs, SFTP, CFT
• Security: mTLS, SAML, vulnerability remediation processes
• Methodologies: ITIL, Agile, DevOps Work Model:
• Hibrid.
• Versátil hours, Monday to Friday.

We offer
? Continuous training ? Career plan tailored to employee preferences ? Progression within the company ? Flexible

working hours
? Hybrid work model ? Language training (English, French, Spanish). ?

Salary:
40.000
- 50.000€ Would you like to join our team? If you have the experience and you are looking to grow technically and professionally, don't hesitate to apply for this position. Contact us

📌 Run & Support Project Manager (Madrid)
🏢 HN Services España
📍 Madrid