Operations Customer Expert

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Spanish Market + UK | Portugal

Support one of the world's most recognized entertainment brands and help our members get the most out of their experience.

Are you fluent in Castilian Spanish and also speak Basque, Catalan/Valencian, or Galician? Do you enjoy solving problems, communicating with people, and working with digital products?

This opportunity puts you at the heart of the customer experience for a integral streaming service, where every interaction is a chance to turn a question or issue into a positive customer experience.

Your role

As an Operations Customer Expert, you will be one of the first points of contact for customers across the supported Spanish-speaking markets and the UK.

You will help customers with a wide range of questions — from account and billing issues to technical troubleshooting — while providing clear, professional and empathetic support.

You will join a multicultural, collaborative customer support team working with an internationally recognized entertainment brand.

What you will do

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- Provide professional, friendly and empathetic customer support

- Handle account management and billing inquiries

- Troubleshoot common technical issues and guide customers towards effective solutions

- Explain our products, services and features clearly

- Understand customer needs and identify the most appropriate solution





- Resolve inquiries efficiently while maintaining a high level of customer satisfaction

- Provide accurate information and follow established quality standards

- Maintain a positive, customer-first approach throughout every interaction

- Work effectively with colleagues in a fast-paced, international environment

Language requirements

You must have:

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- Castilian Spanish — full fluency

- English — B1 or above

- Plus one of the following:

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- Basque

- Catalan / Valencian

- Galician

Your additional regional language will be used to support the relevant customer market.

Who will thrive in this role?

This role could be a strong match if you:

-

- Enjoy helping people and finding practical solutions

- Have strong communication and interpersonal skills

- Are comfortable using technology, digital platforms and online tools

- Can stay calm and empathetic when handling customer issues

- Pay attention to detail and care about getting information right

- Adapt quickly to new products, processes and customer situations

- Enjoy working as part of a diverse international team

- Are comfortable working in a 24/7 rotational support environment

Previous customer service experience is valuable, but a strong customer-focused attitude,



communication skills and willingness to learn are equally important.

Working schedule

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- 40 hours per week

- 8 working hours per day + 1-hour lunch break

- Monday to Sunday on a rotational 24/7 schedule

- Shifts may include nights, weekends and public holidays

Flexibility with working hours is therefore an essential part of the role.

Training

Your onboarding starts with approximately 2 weeks of training:

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- Around 8 hours per day

- Training is conducted in English

- Training allowance: €92.80 gross per week

On the first day of training, you will sign a Selection Agreement containing the applicable salary, schedule and training information.

Candidates who successfully complete the training will proceed to the employment contract. The contract is signed either on the final training day or the following working day.

The training period is proportionally compensated by Teleperformance Portugal. As no employment contract has yet been signed during this period, social security contributions are not deducted from the training compensation.

For candidates already living in Portugal

€1,262.33 gross/month

The all-inclusive package includes:

-

- Base salary

- Holiday and Christmas bonuses

- Monthly food allowance

For international candidates relocating to Portugal

€1,059.33 gross/month

The all-inclusive package includes:

-

- Base salary

- Room allowance with utilities included

- Holiday and Christmas bonuses

- Monthly food allowance

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