What type of experience does the Dynamics 365 BA/Functional Consultant need to be successful in this role? Overall 15+ years of IT experience Must have 10+ years of experience as Business Analyst with Microsoft Dynamics CRM Experience acting as Dynamics CE platform owner. Responsible for business vision, prioritisation and roadmap Language is English. Spanish not required though a benefit Strong understanding of Microsoft Dynamics 365 & experience of working on full life cycle implementations across multiple versions of Dynamics CRM/365 and latest Agentic AI /Co-Pilot capabilities and use/benefits within and around Dynamics CE solutions Strong client facing communication skills Experience of defining solutions on the Power Platform: Power Apps, Power Automate, Power Virtual Agent Understanding of when to use Dataverse (common data service) and Dataverse for Microsoft Teams platforms Experience of designing solutions in one or more of the Dynamics 365 customer engagement first-party applications: Sales, Customer Service, Field Service, Marketing, Sales Insights,



Customer Insights, Customer Service Insights Used to working in iterative deliveries, scrum or agile Experience of turning need into solution ideally, but not necessarily, in a consultancy The ability to explain complex and technical things simply Curiosity, talent and the skills to learn more Intelligently solving problems What education and certification credentials are needed for this role? Educated to degree level or equivalent Certification in one of the following is highly desirable MB-210: Microsoft Dynamics 365 Sales MB-230: Microsoft Dynamics 365 Customer Service MB-200: Microsoft Power Platform + Dynamics 365 Core PL-200: Microsoft Power Platform Functional Consultant And ideally certification in one of the following: MB-240: Microsoft Dynamics 365 Field Service MB-220: Microsoft Dynamics 365 Marketing Does the role require travel? 2-3 days per week working from client site in Madrid

📌 Dynamics platform manager (Madrid)
🏢 Infinity Quest
📍 Madrid