We're partnering with an exciting and fast-growing Hospitality SaaS business that's helping restaurants and hospitality groups transform how they engage with guests and manage operations. As part of their continued expansion across Europe, they're looking for a German speaking Customer Support Specialist to join their customer focused team in Barcelona. If you enjoy working with customers, solving problems, and making a real impact in a growing tech company, this could be the perfect next step. ? What you'll be doing
- Supporting customers throughout their onboarding journey and helping them get set up for success.
- Acting as a trusted advisor, ensuring clients get maximum value from the platform.
- Delivering an exceptional customer experience via phone, email, and online meetings.
- Working closely with Sales, Product, and Customer Success teams to provide seamless customer support.
- Troubleshooting issues, answering product-related questions, and guiding users through best practices.
- Identifying opportunities to improve processes and enhance the overall customer experience.
- Building strong relationships with restaurant owners, operators, and hospitality professionals. ✅ What we're looking for
- Previous experience in Customer Support, Customer Success, Onboarding, Account Management, or another customer-facing role.
- Strong communication and relationship-building skills.
- A naturally proactive and solutions-oriented mindset.




- Excellent organisation and attention to detail.
- Confidence supporting customers and delivering product guidance or training.
- Comfortable managing multiple priorities in a fast-paced environment.
- Experience within SaaS, hospitality, tech, or customer service environments is a plus. ? Language Requirements
- Fluent German (C1+).
- Strong English communication skills for working with international teams. *As you'll be supporting customers across the DACH region, native or near-native German is essential.
* ? You'll thrive here if you
- Love working with people and helping customers succeed.
- Enjoy solving problems and finding practical solutions.
- Thrive in fast-growing, dynamic environments.
- Take ownership and pride in delivering outstanding customer experiences.
- Are curious, adaptable, and eager to learn.
- Have an interest in technology and the hospitality industry. ? Why join?
- Join a leading Hospitality SaaS company with ambitious growth plans.
- Work with restaurant and hospitality businesses across Europe.
- Be part of a collaborative, international team.
- Excellent opportunities for career development and progression.
- Hybrid working model in Barcelona.
- A supportive culture that values innovation, ownership, and customer success. If you're passionate about customer experience and want to help hospitality businesses thrive through technology, we'd love to hear from you. ?

📌 Customer Onboarding Manager (Barcelona)
🏢 Momentum Global
📍 Barcelona