ServiceNow Lead Technical Consultant (Spanish & English speaking)
- Must be certified (Active or expired is fine) Contract: 12 Months Engagement: Freelance / Autónomo / B2B

Location:
Remote, Spain Language: Spanish and English We are seeking an experienced Technical Lead Consultant – ServiceNow to take ownership of the technical delivery of a major ServiceNow engagement from end to end. The successful candidate will combine strong ServiceNow technical expertise with proven experience leading consulting teams, managing senior customer relationships, and taking accountability for project delivery. You will work closely with the customer, Product Owners, Project Managers and technical teams to translate business requirements into scalable ServiceNow solutions and ensure successful implementation. This is a client-facing leadership position requiring someone who can operate confidently at both technical and strategic levels , lead teams, manage stakeholders and drive delivery through to completion.

Key Responsibilities
Technical Leadership & Solution Architecture
- Lead the technical design, architecture and implementation of ServiceNow solutions across areas such as ITSM, ITOM, ITAM, CSM or custom applications .
- Translate complex business and functional requirements into scalable ServiceNow technical solutions.
- Define technical architecture, integration approaches, development standards and implementation strategies.
- Provide technical leadership throughout the full project lifecycle, from discovery and design through development, testing, deployment and transition into support.
- Ensure solutions follow ServiceNow best practices, platform health standards, security principles and development standards.
- Review technical designs, configurations, customisations, integrations and development deliverables. End-to-End Project Delivery
- Take technical ownership of ServiceNow projects and ensure successful delivery against agreed scope, timelines and quality standards.
- Work closely with Project Managers and delivery teams to identify risks, dependencies, resource requirements and technical blockers.




- Coordinate technical activities across multiple workstreams and ensure effective collaboration between ServiceNow developers, consultants, architects and customer teams.
- Support project planning, estimation, prioritisation and technical delivery governance.
- Take ownership of technical issues and drive them through to resolution. Team Leadership & Mentoring
- Lead and coordinate ServiceNow technical teams across project delivery.
- Provide technical direction, coaching and mentoring to consultants and developers.
- Allocate and prioritise technical activities based on project requirements and team capabilities.
- Conduct technical reviews and ensure development and consulting standards are consistently maintained.
- Support the development of junior and mid-level consultants and help build reusable technical capabilities across the team. Customer & Stakeholder Management
- Act as a senior technical point of contact for the customer and build strong, trusted relationships with key stakeholders.
- Lead technical workshops, requirements discussions, architecture sessions and solution reviews.
- Communicate complex technical concepts clearly to both technical and non-technical stakeholders.
- Work directly with customer leadership, Product Owners and Project Managers to understand priorities and agree technical solutions.
- Manage challenging technical discussions and stakeholder expectations, ensuring issues are communicated clearly and resolved professionally.
- Identify opportunities to improve the customer's ServiceNow environment and provide strategic technical recommendations. AI, Automation & Innovation
- Identify opportunities to leverage ServiceNow AI,



automation and intelligent workflow capabilities to improve business processes.
- Support the integration of AI capabilities into ServiceNow solutions where appropriate.
- Evaluate emerging ServiceNow capabilities and recommend practical solutions that deliver measurable business value.
- Contribute to reusable technical accelerators, frameworks and delivery methodologies. Essential Experience
- 7+ years of experience working with ServiceNow in a consulting, professional services or enterprise environment.
- Strong hands-on technical experience across one or more ServiceNow modules, such as ITSM, ITOM, ITAM, CSM or custom applications .
- Proven experience operating as a Technical Lead, Lead Consultant, Technical Architect or similar senior technical position .
- Demonstrable experience leading ServiceNow teams and coordinating technical delivery .
- Proven experience managing customer relationships and senior stakeholders .
- Strong track record of delivering ServiceNow projects end to end , from requirements and solution design through implementation, testing and go-live.
- Strong understanding of ServiceNow architecture, integrations, APIs, scripting, workflows and platform best practices.
- Experience translating business requirements into technical specifications, user stories, solution designs and architecture documentation.
- Experience conducting customer workshops and presenting technical solutions to senior stakeholders.
- Strong problem-solving and decision-making skills with the ability to manage technical issues and delivery risks.
- Fluent Spanish and strong English communication skills .
- Ability to work independently in a remote consulting environment. ServiceNow Certifications One or more active ServiceNow certifications are highly desirable, including:
- Certified System Administrator (CSA)
- Certified Application Developer (CAD)
- CIS certifications relevant to the candidate's ServiceNow expertise
- Certified Implementation Specialist certifications
- Certified Technical Architect (CTA) or equivalent architecture experience

📌 ServiceNow Lead Technical Consultant (España)
🏢 Empiric
📍 España