At Sword Iberia , we’re looking for an IT Service Desk Technician with experience supporting users in Microsoft environments. You’ll handle day-to-day IT issues, manage incidents and service requests, and work with other support teams when an issue needs to be escalated. What you’ll be doing
- Providing IT support to end users.
- Troubleshooting issues with Windows, Microsoft 365 and Active Directory .
- Managing incidents and service requests using ticketing tools, preferably ServiceNow .
- Escalating issues when needed and following up until they’re resolved.
- Keeping users updated and documenting solutions.
- Working to agreed SLAs and response times. What we’re looking for
- 2–5 years of experience in a Service Desk or Help Desk role.




- Good knowledge of Windows, Microsoft 365 and Active Directory .
- Experience with ticketing tools and incident management.
- Fluent spoken and written English .
- Someone who communicates clearly, enjoys helping users and stays organised when things get busy. Knowledge of Azure AD / Microsoft Entra ID, VMware, monitoring tools, PowerShell or ITIL would be a plus. This role involves rotating shifts as part of a 24/7 service, including on-call duties, so availability for this schedule is essential. Interested? We’d be happy to hear from you.

📌 Service Desk Technician (Valencia)
🏢 Sword Iberia
📍 Valencia