Aftersales Customer Care ⚡ Do you dare to lead the digital transformation to create a more sustainable world? ? At Schneider Electric we are the leading digital partner for sustainability and efficiency. We are present in more than 110 countries with a team of more than 135,000 people. If you are looking for an opportunity to boost your career and challenge your creativity, we want to meet you. ? Before anything else, we want to be fully transparent with you: This is an office-based aftersales customer care role at our MESA plant. This means:
• ? You will work at our plant in Mungia (Bizkaia), not at customer installations. No field work or regular travel is required.
• ? You will be the first point of contact for our customers by phone, email and live chat. It is a fast-paced, customer-facing role every single day. If this sounds like you, keep reading. ? What's your mission? Provide professional aftersales support to Schneider Electric customers for the MESA equipment range, mainly Gas-Insulated Switchgear (GIS) for Primary and Secondary Distribution in low and medium voltage (LV/MV). You will handle customer inquiries, orders, returns and issues from first contact to resolution, making sure every customer gets a prompt, professional and technically accurate answer.

Key responsibilities
• Respond promptly and professionally to customer inquiries, concerns and requests via phone, email and live chat.
• Provide product information, technical specifications and troubleshooting guidance to resolve issues and ensure optimal use of our equipment.
• Process orders, returns and exchanges accurately and efficiently, following company policies and procedures.
• Work closely with Sales, Technical Support and Logistics to address customer needs and resolve issues on time.
• Document customer interactions, inquiries and resolutions in the CRM,



keeping records accurate and up to date.
• Identify upselling and cross-selling opportunities based on customer needs and preferences.
• Stay up to date on new products, features and industry developments in electrical equipment.
• Monitor customer feedback and satisfaction, escalating issues to management when needed and proactively improving the customer experience. What's in it for you?
• ? Flexible

working hours
• ? Holy Pack (extra vacation days), Floating Holidays and Sabbatical Pack (up to 2 months)
• ? Global Family Leave Policy
• ? Wellwo health & wellbeing platform (you + 5 people) and Wellhub agreement
• ? On-site medical service
• ? Career Hub (AI-powered career development), share ownership and recognition program
• ? Life insurance | ? Versátil Compensation | ? Schneider Club | ? Volunteering Minimum

requirements:
• Proven experience in a customer service or support role, preferably in the electrical equipment or a related industry.
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers.
• Strong problem-solving skills and a customer-centric mindset, committed to resolving issues and ensuring customer satisfaction.
• Familiarity with CRM software and other tools for managing customer interactions and data.
• Ability to multitask and prioritize in a fast-paced environment, with strong attention to detail.
• Positive attitude, patience and empathy when dealing with customers, even in challenging situations.
• Advanced level of English. Why Schneider Electric? We are a people-oriented company, with a dynamic and inclusive environment and attractive development opportunities. Our IMPACT values (Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork) are the foundation of our culture. Become an IMPACT Maker with Schneider Electric — apply today ⚡

📌 Aftersales Customer Care (Munguía)
🏢 Schneider Electric
📍 Munguía