Are you a Service Delivery Manager
- AWS seeking a new interesting challenge? ? If your answer is yes, it’s your lucky day so keep reading, it can be just what you're looking for ? ✍️ WHAT WILL YOU DO? We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:
• Manage end-to-end IT service delivery and act as a key operational point of contact.
• Coordinate governance and communication across TCS, AWS and customer stakeholders.
• Monitor service commitments, risks, issues, actions and operational performance.
• Lead service reviews and ensure timely reporting and escalation.
• Drive corrective actions and continuous service improvement.
• Coordinate delivery teams and maintain clear ownership of operational priorities. ? WHAT (TECHNOLOGIES/METHODOLOGIES/TOOLS) WILL YOU USE?
• AWS and cloud-service environments.
• IT service management and governance practices.
• Service reporting and operational performance monitoring.
• Risk, issue, action and escalation management.
• Continuous service improvement methodologies.
• ITIL or comparable service-management frameworks. ? WHAT ARE WE LOOKING FOR?
• Strong experience as a Service Delivery Manager in enterprise IT services.
• Strong customer-facing communication and stakeholder-management skills.
• Experience with service governance, reporting, risk management and escalation.
• Ability to coordinate multidisciplinary and multi-company teams.
• Fluent Spanish.
• Availability to work in a hybrid model in Madrid.
• University degree, FP qualification or equivalent professional experience in IT, Engineering, Business Management or a related discipline.
• English,



AWS/cloud-service delivery, banking-sector experience and ITIL certification will be valued. ? WHERE AND WHEN?
• Workplace: Hybrid model in Madrid, with two days per week at the client site. Final arrangements are subject to confirmation.
• Work Schedule: Business Hours ? WHAT CAN

WE OFFER
YOU?
• Permanent contract ?
-

We offer
indefinite contracts from the first day.
• Pay and benefits ?
- Competitive salary and a adaptable compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
• Work from home options ?️
-

We offer
you a financial support every month for your working from home expenses, if your position allows work from home. In addition, in the first month we will give you a bonus to help you to set up your workplace ? ?
• Opportunity knocks ??
- Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
• Learn as you grow ?
- Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.
• Bring your buddy ?




- If you have referred a friend for an open position under the BYB Scheme and she/he is hired you’ll receive a very attractive cash award.
• Connect globally ?
- Work with people from all over the world. You can feel the multicultural workforce.
• Benefit from being a TCSer ?️ – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
• And so on ?
- Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun ? WHO ARE WE? Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally ? With a presence in 55 countries and more than 590,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2026 according to the Top Employers Institute ? TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies ? TCS Spain has been certified as a Top Employer 2026 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes ? Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS ? Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance ? WELCOME, WE ARE WAITING FOR YOU ?

📌 Service Delivery Manager (Madrid)
🏢 Tata Consultancy Services
📍 Madrid