Job Description
Commercial Account Manager Tax and TradeSpanish and English speakingAs a Commercial Account Manager Tax and Trade, you will be responsible for driving revenue growth, developing strong customer relationships, and ensuring exceptional customer satisfaction across our commercial customer portfolio. You will partner closely with cross‑functional teams to execute effective sales strategies, acquire new customers, and expand revenue within existing accounts. This role sits at the intersection of commercial strategy, solution selling, and customer success — ideal for a sales professional passionate about AI‑powered technology and business transformation.

Key Responsibilities
1. Sales Strategy & ExecutionDevelop and execute strategic account plans to achieve revenue targets and expand the commercial customer baseCollaborate with account specialists, solution consultants, product teams, and marketing to drive effective sales and renewal strategiesRepresent the voice of the customer internally to influence product and service improvementsMeet or exceed all sales KPIs, including quota, pipeline coverage, and forecast accuracy2. Customer Acquisition & GrowthDrive new business acquisition through targeted outreach, prospecting, and strategic sales initiativesIdentify, qualify, and close new opportunities within assigned territories or market segmentsExpand customer value through upsell and cross‑sell initiatives across the full portfolioMaintain a strong, accurate sales pipeline that reflects opportunity health and progression3. Customer Relationship ManagementServe as the primary point of contact for commercial customer inquiries, commercial discussions, and escalationsBuild and nurture long‑term, trusted relationships with key customer stakeholdersEnsure high levels of customer satisfaction, adoption,



and retentionPartner with Customer Success to ensure seamless onboarding and continued value realization4. Customer Engagement & Solution SellingLead customer presentations, discovery sessions, and business reviews for complex commercial opportunitiesDevelop a deep understanding of customer business needs, workflows, and compliance challengesPresent tailored technology solutions that demonstrate measurable business outcomesConduct regular account reviews to identify expansion opportunities and ensure aligned objectives5. Internal CollaborationWork with solution consultants to design and position customized, AI‑enabled solutionsCoordinate with professional services to support timely and successful implementationsPartner with Alliances & Partnerships teams for strategic account developmentRelay customer insights to product, engineering, and marketing to shape future roadmap and messagingRequired QualificationsBachelor’s degree in Business, Marketing, or related field3–5 years’ experience in account management or sales within the software or technology sectorProven record of overachievement against sales targetsStrong understanding of AI, SaaS, and technology‑driven solutionsExceptional communication, negotiation, and presentation skillsExperience with solution selling, strategic planning,



and multi‑stakeholder engagementProficiency in CRM and sales analytics platformsPreferred QualificationsMBA or advanced business degreeExperience in AI, ML, or data‑driven product environmentsDemonstrated success managing commercial or mid‑market accountsProven ability to build and grow partner and channel relationshipsKey Success MeasuresSales PerformanceQuota attainmentRevenue growthWin rate and deal velocityCustomer Relationship ManagementCustomer satisfaction (CSAT)Retention & renewal ratesNet Promoter Score (NPS)Operational ExcellenceForecast accuracyPipeline coverage and healthSales productivityIdentifies the best channel for engagement with customersValidates customer needs, shapes product plans and drives deals to close, Focus on new customer acquisition and mid-contract upsell/cross-sell opportunities and renewalsPossesses core knowledge across products within the subsegment, and engages Sales Specialists where deep product expertise is required to drive to closeUtilize an automated and insight-driven Salesforce workflow to progress deals: Nurturing opportunities and moving more complex sales to close, i.e. New sales and existing ‘non‑named’ account incremental salesUnderstands specific customer archetypes and needs which are most prevalent within the subsegment and territoryRefer to the Role Descriptions and Career Path Progression document for specific years of experience and EducationExperience in consultative selling environment and a consistent track record of successful sales performance are preferred.#LI-KL1What’s in it For You?Hybrid Work Model: We’ve adopted a adaptable hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a se

📌 Commercial Account Manager Tax (Madrid)
🏢 Thomson Reuters
📍 Madrid