COA Licensing Client Services Associate II. ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster. About Mapi Research Trust Mapi Research Trust, part of ICON's Commercialization and Outcomes division, is an independent, not-for-profit organization specializing in Clinical Outcome Assessments (COAs) and patient-reported outcomes. For over 30 years, Mapi Research Trust has supported the global scientific community by collecting, managing, and distributing COA information. We represent the developers of more than 800 COAs and provide licensing and translation services to organizations worldwide. As a COA Licensing Client Services Associate II, you will be responsible for supporting clients seeking to license and implement Clinical Outcome Assessments in research studies and clinical practice. You will manage client requests, prepare proposals, coordinate project activities, and ensure the successful delivery of licensing and translation services. Serve as the primary contact for clients seeking COA licensing and translation services. ~ Understand client requirements and prepare accurate proposals, timelines, and budgets. ~ Provide high-quality customer service through regular communication and support. ~ Coordinate with internal teams to deliver licensing and translation services. ~ Monitor project progress and ensure deliverables are completed on time and to quality standards. ~ Participate in client meetings and internal project discussions.



~ Support negotiations and discussions with clients when required. ~ Identify opportunities for process improvement and support special projects as needed. Minimum 3 years of experience in client services, project management, or another client-facing role. ~ Experience with COA/eCOA licensing, translation, or linguistic validation projects preferred. ~ Strong organizational and project management skills. ~ Excellent communication and customer service skills. ~ Analytical mindset with strong problem-solving skills. ~ Ability to work independently and as part of a general team. ~ Professional proficiency in English, both written and spoken. ~ Good working knowledge of Microsoft Office applications. Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. A range of health insurance offerings to suit you and your family’s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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