About the Role

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Provider Console is the front door for every provider that works with Datavant. It's where providers onboard, manage their requests, access their tools, and increasingly - where they'll be able to do more for themselves without ever needing to call us. Right now it's a product with strong bones but real gaps: too many workflows that require human intervention, too little transparency for providers about what's happening with their requests, and a surface that doesn't yet feel like a coherent, unified experience as new capabilities get added.

What Provider Console Is

Provider Console is Datavant's unified provider-facing platform. Today it serves as the hub through which several products connect:

- Request Manager - providers submit, track, and manage ROI requests
- Provider Exchange - delivery and billing integration for provider networks
- HealthForms - patient-facing form submissions that feed into provider workflows
- Certification & Onboarding - credentialing, admin setup, and provider network enrollment
- Notifications - automated communications keeping providers informed through the request lifecycle

The design challenge is twofold: each of these has its own history and logic, and your job is to make them feel like a single, coherent platform - while also pushing the product toward fewer phone calls, fewer emails, and more providers who can solve their own problems.

What You'll Do

Platform Experience & Information Architecture

- Define and maintain the overall experience architecture of Provider Console - how features connect, how providers navigate,



and how new capabilities get introduced without adding cognitive load
- Identify and resolve inconsistencies across product surfaces that have grown independently - navigation patterns, terminology, interaction models
- Design for provider journeys that span multiple products, not just individual feature moments
- Build and maintain a shared component library and pattern documentation for Provider Console, in coordination with the broader design system

Self-Service Design

- Lead the design effort to reduce provider reliance on support - map where and why providers call or email today, and systematically design those friction points out
- Design transparent, real-time status experiences so providers always know where their request stands without asking
- Create onboarding and setup flows that enable providers to configure their own credentials, users, and preferences without implementation support
- Design proactive notification and alert systems that surface the right information at the right time, reducing the need for providers to go looking
- Evaluate and design for progressive disclosure - showing providers the right level of complexity based on their role and context

Research & Insight

- Conduct provider research - both with external provider organizations and internal teams who proxy for provider needs - to ground design decisions in real behavior




- Analyze support ticket data, call drivers, and AM escalations to identify the highest-impact self-service opportunities
- Run usability testing on new workflows before they ship, with a particular focus on onboarding and first-time experiences
- Maintain a clear point of view on what providers need most and bring that perspective into roadmap and prioritization conversations

Collaboration & Craft

- Partner closely with the Provider Console PM, engineering team, and adjacent product teams (RM+, HealthForms, Provider Exchange) as new capabilities get integrated
- Work with Solutions Consulting and Account Management teams who have direct provider relationships and field feedback daily
- Communicate design decisions clearly - including what you explored and why you landed where you did
- Push for quality: specs that leave no room for ambiguity, prototypes that test what matters, and delivery that matches design intent

What We're Looking For

Required

- 5+ years of UX design experience, with a portfolio that shows platform thinking - not just individual features
- Demonstrated experience designing multi-product or multi-surface platforms where consistency and navigation architecture were a core part of the challenge
- A track record of designing for self-service: reducing the need for human intervention in complex workflows through better UX
- Strong information architecture and interaction design skills - you think at the system level and the interaction level simultaneously
- Experience conducting and synthesizing user research, including working with business stakeholders as proxies when direct acces

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