Job Summary

In this role, you will be responsible for fostering strong relationships with customers who have purchased Red Hat Training Services, whether it is standard ILT Classes, Certifications, Red Hat Learning Subscription or Training Units. You will develop learning plans to ensure their success and ultimately drive subscription renewals. You will also create and manage leads (inbound/outbound) and design, implement, and manage campaigns as part of lead generation responsibility. You will support Red Hat Training Resellers in their daily activities, QBR and act as first contact and escalation point.

The preferred location for the successful candidate will be Madrid but we will also consider candidates in other regions of Spain.

What you will do:

Proactively engage with a high number of assigned customers to understand their learning goals and challenge and create plans to ensure they fully utilize and maximize the benefits of their learning subscription and Training Units (TUs). Develop and execute a proactive renewal strategy for assigned customer accounts. Identify and cultivate customer advocates who can speak to the success of their learning subscription. Analyze customer engagement and usage data to identify trends,



opportunities, and areas for improvement. Generate regular reports on renewal metrics, providing insights to internal stakeholders. Manage inbound leads and outbound leads. This includes overseeing lead nurturing, qualification, distribution, and follow-up to ensure a smooth transition through the sales funnel. Design, implement, and manage targeted upsell campaigns to existing customers. This involves identifying opportunities for expanding customer use of products or services, creating strategies to increase customer engagement, and driving incremental revenue through value-added offerings. Drive fill rates by promoting the Open Enrolment (OE) and RHLS-Courses training courses and certification exams to the existing customer base through upselling, cross-selling and targeted campaigns. Collaborate with product development to address customer feedback and enhance the learning subscription offering. Support local sales team to identify upsell opportunities and potential expansion of learning services.

What you will bring:

Two plus years experience in customer success,

📌 Training Experience Specialist Iberia (Puerto del Carmen)
🏢 Red Hat
📍 Puerto del Carmen