Position

Location:
This is a global role, and applications are welcome from all gategroup locations. Please submit your application with a CV in English, as English is the working language for this role. Job Summary The Global Manager
- Core IT Platform Services position leads the lifecycle management, governance, and continuous improvement of all enterprise applications and business platforms outside the SACS & Operations Suite. This includes ERP systems (D365, SAP), HRIS (Workday), Finance (SAP), Procurement (D365), Legal, Operational Support tools, and associated integration platforms. The role ensures that core platforms are standardized, secure, reliable, aligned with the all-time IT strategy and gategroup's mission to Simplify, Standardize, and Innovate. Acting as a bridge between Business Engagement, Technology Alignment Office, Infrastructure, and Service Reliability teams, this role owns platform scalability, lifecycle governance, product roadmap coordination, and end-user adoption across global functions. Main Duties & Responsibilities Platform Ownership Manage the lifecycle of enterprise applications (ERP, HRIS, Finance, Procurement, Legal, etc.) Ensure documentation, configuration baselines, and standards are maintained. Promote global adoption of standardized templates and configurations. Support Spark'IT 2030 simplification and modernization priorities. Ensure compliance with cybersecurity, identity, and audit requirements. Partner with Data & Analytics on data quality, MDM alignment, and stewardship. Vendor & Partner Management Manage platform vendors and system integrators to ensure performance and contract compliance. Support procurement and legal during negotiations and renewals.



Support & Operations Collaborate with IT Operations & Service Reliability on monitoring, incident prevention, and SRE practices. Ensure platform performance, stability, and adherence to SLAs/OLAs. Accountable for general reliability, cost efficiency, and user experience KPIs within the Corporate Services service catalog. Qualifications Education Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, or Business Administration Master's degree in Information Systems, IT Management, Business Administration, or Digital Transformation Work Experience 10+ years of experience in IT, enterprise applications, or platform management 7+ years managing enterprise platforms across ERP, HRIS, Finance, Procurement, and corporate systems Proven delivery of global platform standardization, simplification, and rationalization initiatives Strong track record in vendor and system integrator management Technical Skills Strong expertise in enterprise application platforms, including ERP, HRIS, Finance, Procurement, and corporate support systems Solid understanding of platform lifecycle management, including upgrades, patching, and end-of-life planning Experience with integration platforms, middleware, and cloud / hybrid IT environments Knowledge of IT service management, security, identity and access management, and audit requirements Ability to define and track platform KPIs related to reliability, cost efficiency, and user experience Languages Fluent in English (written and spoken); Makes timely, data-informed decisions in complex and ambiguous situations and takes ownership for outcomes related to cost, reliability, and service quality. Leads, coaches, and develops teams, fostering accountability, capability growth, and engagement while building resilient, high-performing global teams.

📌 Global Manager (Madrid)
🏢 2021 gategroup Services Belgrade
📍 Madrid