Peggy Focheux Duval: Director of Learning & Development, France

At Grand Hyatt Barcelona , one of the city's newest and most prestigious luxury landmarks, we are looking for a passionate, organized, and service-driven Guest Services Officer - Groups to join our Front Office team .

As a Guest Services Officer - Groups, you will play a key role in ensuring a seamless and personalized experience for group guests staying at the hotel. This position combines guest service excellence, operational coordination, and Front Office responsibilities, making it an idóneo opportunity for hospitality professionals who enjoy both guest interaction and behind-the-scenes organization.

As a Guest Services Officer - Groups at Grand Hyatt Barcelona , you are an ambassador of the Hyatt brand and an integral member of the Front Office team , responsible for coordinating group accommodation operations and delivering exceptional guest experiences.

This is an operational full-time position (40 hours per week) offered on a permanent contract , with a schedule aligned to business needs. You will work closely with Events, Housekeeping, Reservations, and Front Office colleagues to ensure a smooth arrival, stay, and departure experience for group guests.

While your primary focus will be the coordination and management of group accommodations, rooming lists, service orders, and related operational requirements, you will also support the wider Front Office operation when required, including guest check-ins, check-outs, and other reception duties.

The Guest Services Officer - Groups is responsible for managing the operational planning and execution of group accommodation arrangements, ensuring all details are delivered according to guest expectations, operational requirements,



and Hyatt brand standards.

Act as the main Front Office point of contact for group accommodation operations.
Prepare and maintain accurate documentation including rooming lists, service orders, operational summaries, and guest preference records.
Coordinate with Housekeeping, Reservations, Bell Desk, and other operational departments to ensure seamless guest experiences.
Review and validate group accommodation billing in coordination with the Events team.
Support Front Office operations during periods of lower group activity.
Ensure compliance with hotel policies, operational procedures, and Hyatt brand standards.
Previous experience in Front Office, Guest Services, Groups & Events, Reservations, or hotel operations is required.
Experience in luxury hospitality or a similar high-service environment is highly preferred.
Excellent guest service skills and a genuine passion for hospitality.
Experience using Opera or Opera Cloud is required.
Knowledge of group accommodation management, rooming lists, and service orders.
Fluency in Spanish and English is required; Proficiency in Microsoft Office applications.
When you join Hyatt, you become part of a global family that celebrates diversity and encourages you to bring your authentic self to work every day.

Special Hyatt hotel rates for you, your family, and friends from day one.
Discounts at hotel restaurants and bars.
Employee restaurant with nutritious and varied daily menus.
Free access to a wellbeing and mental health support platform.
Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

With more than 1,150 hotels in over 70 countries , Hyatt is globally recognized as a Great Place to Work .

📌 Guest Service Associate (Barcelona)
🏢 Hyatt Hotels
📍 Barcelona