Volkswagen Group Services is a Volkswagen Group company oriented towards working for Group companies worldwide.
We provide services in the areas of production, logistics, data engineering (IT), engineering, consulting, quality, business services, human resources, communication, and administrative and financial services. The Service Volkswagen Group Services Iberia is building a new Level 2 IT Operations service for the digital products developed by TRATON R&D; — vehicle connectivity, FOTA/OTA campaign management, telematics, remote diagnostics and fleet APIs — across the four brands of the group and four time zones. This is a service being created from scratch: the first team members will not inherit a running operation, they will define it. We are looking for a Level 2 IT Operations Engineers to take second-level diagnosis and resolution for the digital products developed by TRATON R&D;: vehicle connectivity, FOTA/OTA campaign management, telematics, remote diagnostics and fleet APIs.
It takes what Level 1 cannot resolve, diagnoses it properly, and either fixes it within Level 2 scope or hands it to development as a documented, reproducible case — which is the part most organisations do badly and the part this service will be measured on.
During the ramp-up phase a large share of the work is building what does not yet exist: the systems entering the service have no runbooks, and writing them is part of the job rather than an afterthought.
05:00 – 23:00 CET, Monday to Friday. an extension to shift or 24/7 coverage during 2027 is under discussion and would be agreed with the team in advance.
English is the working language of the service. Spanish is the working language of the office. German is an asset with several stakeholders.
Take over incidents from Level 1 and resolve them within Level 2 scope, across connectivity, FOTA/OTA, telematics, remote diagnostics and fleet APIs.
Diagnose across the stack: application logs, interfaces, APIs,



cloud services and device-to-cloud communication.
Run the recurring operational tasks of the service: monitoring, health checks, batch job supervision and interface monitoring.
Contribute to shift-left: automate, document or push back to Level 1 whatever repeats.
Qualifications & General Experience
~ Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally.
~3–5 years in Level 2 support of cloud-hosted applications or connected products.
~ AWS in daily operational use: EC2, S3, CloudWatch, IAM basics and log analysis. Linux command line, and scripting in Python or Bash for diagnosis and routine automation.
~ REST and JSON, request tracing, reading API and gateway logs, working with Postman or equivalent.
~ SQL at diagnostic level — able to query a database to confirm or discard a hypothesis.
~ Monitoring and observability tooling: CloudWatch, Grafana, Splunk, Datadog or similar.
~ ITSM tooling in daily use: JIRA, Confluence and ideally ServiceNow.
~ Technical writing in English — runbooks, work instructions and escalation cases.

Degree in computer science, telecommunications, electronic engineering or a related field — or equivalent professional experience, which we weigh equally.
~If the case cannot be reproduced from what you wrote, it will come back.
Building order out of that is the job during ramp-up, not an obstacle to it.
Collaborative across distance. Works with four brands across four time zones, where most communication is written and asynchronous.
Someone who wants to understand how the vehicle, the cloud and the campaign actually fit together will be far more effective here than someone following a script.
Home Office Equipment Support
Flex Work Schedule
International Remote Work Policy
Monthly Extra Allowances
VW Group and Partnership Brands Discounts
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📌 ITOperations Engineer (España)
🏢 Volkswagen Group Services - Valencia
📍 España